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Retention X has provided us with valuable insights into our DTC customers. We're able to segment different types of customers, tailor our promotions and discounts more effectively, engage with new and returning customers, and identify new opportunities to increase revenue.
Thank you for sharing your experience with Retention X! We're thrilled to hear how our platform has empowered you to segment customers effectively, tailor promotions, and identify new revenue opportunities
Really great app! It has a lot of useful functions and really helpful insights. The instruction videos are also fantastic to help the user understand how to combine reports to unlock deeper knowledge about consumer behavior and opportunities for growth. It was easy to install. We've tried some different CLV related apps in the past and this one works the best. Especially for a small business, the pricing for this app is really great and fair, so we definitely recommend this app! The customer service is also friendly and super fast.
The only thing we're missing (and for which we removed a star) that we've seen in other apps, is better historical data. It takes a while to build up useful data, especially when creating segments, and that is something we haven't found a good work-around for yet. Hoping that functionality will be improved as RetentionX continues to grow - but even without it, really happy we found this app!
Thank you for your thoughtful review! While you can view and analyze historical data throughout the platform, we currently do not offer retroactive LTV trends for segments, as we do not recreate the history of customer segment affiliations. Other tools may show historical LTV based on today's segment affiliation, which we believe would be incorrect since other customers were part of the segment in the past. We appreciate your feedback and we'll be sure to consider it for future updates.
Insightful data in an easy-to-use tool. In addition to crunching the data, the tool's Help Desk and videos provide even more depth to understanding the data's potential outcomes. The customer support is stellar, and our representative, Allie, is so responsive. RetentionX is the path to growing your Shopify store!
Thank you for your wonderful feedback! We're thrilled that RetentionX has been instrumental in providing insightful data. We're committed to helping you grow and are here to support you every step of the way!
Definitely simplifies our reporting by a lot. The graphs and data is clearly explained. Flexible pricing structure so for us it's good value for money.
Thank you so much for your review! We are glad to hear RetentionX is saving your team time and resources to get actionable insights!
Really useful data that was very helpful for understanding growth areas of our business.
We're thrilled to hear RetentionX has been helpful for understanding your business's growth areas. Thank you for sharing your experience with us!
Their team is very supportive and the insights are helpful.
It's great to hear you're enjoying RetentionX! Thank you so much for your review.
Excellent support
We are so glad to hear you're happy with our support. We aim to offer the best support possible!
Fully Amazing!
We love to see clients loving RetentionX! Thank you for your review.
We use this app to track things like AOV, LTV, consumer mix and repeat probability. Highly recommend this app for companies like ours that don't have expensive teck stacks and need great, responsive customer service to help translate what they are looking at.
Thank you so much for your kind words! It's great to hear more about how you work with our so many of our functionalities, we are happy to help!
Superb app with excellent features and by far the best value for money when it comes to data analysis.