Customer Intelligence

The leading platform for customer-centric brands

Customers share their preferences, needs, and wants every time they interact with your brand.

Centralize your customer data and decisioning workflows in one single platform!

Trusted by 500+ of the world's leading brands on Shopify Plus

Our brands were able to increase their LTVs by more than 36% and achieved a return on investment of more than 300x within 12 months of using RetentionX.

Increase Retention

Get all the analyses & tools you need to sustainably improve LTV.

• Identify the key customer segments that drive your business
• Learn what your ideal customer looks like and find similar ones
• Trigger more repeat purchases and increase LTV

Fight Churn

Find out who is predicted to churn when, and determine what might make them stay.

• Identify customers at risk of churning early on
• Incentivize them to come back by creating personalized experiences
• Increase the percentage of customers recovered and win back crucial LTV

Reduce Costs

Identify unnecessary costs and optimize the contribution margin of each and every order.

• Identify and take action on customers and products with high return rates
• Eliminate discount codes that are overused by bargain hunters
• Optimize your free shipping threshold

Maximize Sell-Through

Improve sell-through, margins and identify products that lead to maximum LTV.

• Find out which products attract the most loyal customers
• Identify products that customers buy again and again
• Increase AOVs through smart up- and cross-selling

Optimize Customer Acquisition

Find out which channels and campaigns your marketing budget is well invested in.

• Get the LTV of every campaign and channel
• Create powerful lookalike audiences based on your best customers
• Increase your LTV:CAC ratio

Automate Your Workflows

Integrate RetentionX into the stack of tools you rely on. No more copy-paste in excel.

• Set up email flows based on your customers’ behavior
• Deliver world-class customer service by providing your teams with all insights
• Push real-time audiences to your ad channels

Start your free month today!