Retention X

Name: Retention X
Brand: RetentionX
Rating: 5.0 (66 reviews)

Free plan available. 30-day free trial.

Rating (5.0)

Reviews

Developer

RetentionX

Highlights

Popular with businesses like yours

Based in United States

About this app

Launched

December 11, 2020

Languages

English

Turn your data into actionable insights - your roadmap to higher retention and lifetime value (LTV)

Leverage powerful analytical tools like Customer Lifetime Value (LTV), Cohort Analysis, and Customer Segmentation to dive deep into your data. Turn complex information into actionable insights, and use these to generate synced audiences on platforms such as TikTok, Pinterest, Klaviyo, and Meta. Retention X is not just a tool - it's your guide to understanding your next steps and their direct impact on revenue.

Identify which products, segments & channels drive Customer Lifetime Value (LTV)
Find out who is predicted to churn when and determine what will make them stay
Integrate Retention X into the stack of tools you already rely on
Win back lost customer cohorts. Create retention strategies with ideal offers
Acquire better customers and drive loyalty with quality audiences

Pricing

30-day free trial

FREE

Free to install

Free for ever for up to 250 active customers.

Customer Lifetime Value / LTV
Cohort analysis
Customer segmentation
All integrations and automations
Email support & knowledge base
+ more

CORE

$10/month

251-1,000 active customers. Upgrade as you grow – $0.01 per active customer.

All Retention X FREE features
No contracts or lock ins
Dedicated account manager
Connect multiple stores

FREE

Free to install

Free for ever for up to 250 active customers.

Customer Lifetime Value / LTV
Cohort analysis
Customer segmentation
All integrations and automations
Email support & knowledge base
+ more

CORE

$10/month

251-1,000 active customers. Upgrade as you grow – $0.01 per active customer.

All Retention X FREE features
No contracts or lock ins
Dedicated account manager
Connect multiple stores

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

66 reviews

Overall rating

Counts per rating level

98% of ratings are 5 stars
65
2% of ratings are 4 stars
1
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

March 28, 2024

The insights and forecast data has been immensely valuable. Not to mention an email reminder that simply tells you who and when to target for additional sales! Nadine has been extremely helpful and I'm using this app on about 20 stores now.

LOMA RETAIL

United States

Almost 3 years using the app

RetentionX replied March 29, 2024

RX Insights are the best for easily identifying easy wins! So glad you're taking advantage of this feature we offer. Thanks so much for your kind review.

March 28, 2024

We have our RetentionX dashboard open every single day. It's a beautiful UX, and super easy to set up and customize. The team is super helpful whenever we have a question. Couldn't recommend enough!

FOR OTHERS

United States

12 months using the app

RetentionX replied March 29, 2024

It's great to hear you're fully utilizing RetentionX and have been incorporating it into your day to day! It's been great working with you!

March 28, 2024

Really great app! It has a lot of useful functions and really helpful insights. The instruction videos are also fantastic to help the user understand how to combine reports to unlock deeper knowledge about consumer behavior and opportunities for growth. It was easy to install. We've tried some different CLV related apps in the past and this one works the best. Especially for a small business, the pricing for this app is really fair, so we definitely recommend this app! The customer service is also friendly and super fast.

The only thing we're missing (and for which we removed a star) that we've seen in other apps, is better historical data. It takes a while to build up useful data, especially when creating segments, and that is something we haven't found a good work-around for yet. Hoping that functionality will be improved as RetentionX continues to grow - but even without it, really happy we found this app!

LXMI

United States

5 months using the app

RetentionX replied April 9, 2024

Thank you for your thoughtful review! While you can view and analyze historical data throughout the platform, we currently do not offer retroactive LTV trends for segments, as we do not recreate the history of customer segment affiliations. Other tools may show historical LTV based on today's segment affiliation, which we believe would be incorrect since other customers were part of the segment in the past. We appreciate your feedback and we'll be sure to consider it for future updates.

February 28, 2024

Brilliant app! Gives us a view of our business in a way no other app provides. The customer segmentation is more advanced than what we get in shopify, and is the driving force behind this app. The AI insights are also really useful and actionable - eg: we increased our free shipping threshold based on this app's recommendation and it's increased our AOV!

No Nasties

India

About 1 month using the app

RetentionX replied February 29, 2024

Thank you so much for your review! It's great to hear your success in increasing AOV with the help of our Free Shipping Threshold report! We can't wait to see what else you accomplish with RetentionX!