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Customer Intelligence

by RetentionX

Maximize LTV, Prevent Churn, Reduce Costs & Automate Workflows

31 reviews
Free plan available. 30-day free trial. Additional charges may apply.

App highlights

  • Speed tested: no impact to your online store

Key values section

Collect.

Establish a foundation for customer centricity. Overcome data silos and unify your data into a trusted, golden record for each customer.

Analyze.

Powerful analytics and segmentation capabilities – instantly available. Identify behavioral patterns and anticipate what will happen next.

Execute.

Automate your workflows with RetentionX to optimize the customer journey, reduce costs and accelerate growth.

Featured images gallery

  • Customer Lifetime Value (LTV)
  • Cohort Analytics
  • Customer Segments
  • RFM Report
  • Marketing Reporting
  • Profit Reports
  • Customer Lifetime Value (LTV)
  • Cohort Analytics
  • Customer Segments
  • RFM Report
  • Marketing Reporting
  • Profit Reports

App details

Customer Intelligence

Customer Intelligence

The leading platform for customer-centric brands

Customers share their preferences, needs, and wants every time they interact with your brand.

Centralize your customer data and decisioning workflows in one single platform!

Trusted by 500+ of the world's leading brands on Shopify Plus

Our brands were able to increase their LTVs by more than 36% and achieved a return on investment of more than 300x within 12 months of using RetentionX.

Increase Retention

Get all the analyses & tools you need to sustainably improve LTV.

  • Identify the key customer segments that drive your business
  • Learn what your ideal customer looks like and find similar ones
  • Trigger more repeat purchases and increase LTV

Fight Churn

Find out who is predicted to churn when, and determine what might make them stay.

  • Identify customers at risk of churning early on
  • Incentivize them to come back by creating personalized experiences
  • Increase the percentage of customers recovered and win back crucial LTV

Reduce Costs

Identify unnecessary costs and optimize the contribution margin of each and every order.

  • Identify and take action on customers and products with high return rates
  • Eliminate discount codes that are overused by bargain hunters
  • Optimize your free shipping threshold

Maximize Sell-Through

Improve sell-through, margins and identify products that lead to maximum LTV.

  • Find out which products attract the most loyal customers
  • Identify products that customers buy again and again
  • Increase AOVs through smart up- and cross-selling

Optimize Customer Acquisition

Find out which channels and campaigns your marketing budget is well invested in.

  • Get the LTV of every campaign and channel
  • Create powerful lookalike audiences based on your best customers
  • Increase your LTV:CAC ratio

Automate Your Workflows

Integrate RetentionX into the stack of tools you rely on. No more copy-paste in excel.

  • Set up email flows based on your customers’ behavior
  • Deliver world-class customer service by providing your teams with all insights
  • Push real-time audiences to your ad channels

Start your free month today!

Launch date

December 11, 2020

Integrates with

  • Klaviyo
  • Google Ads
  • Zendesk
  • Mailchimp
  • Facebook Ads
  • Recharge
Customer Intelligence

Customer Intelligence

The leading platform for customer-centric brands

Customers share their preferences, needs, and wants every time they interact with your brand.

Centralize your customer data and decisioning workflows in one single platform!

Trusted by 500+ of the world's leading brands on Shopify Plus

Our brands were able to increase their LTVs by more than 36% and achieved a return on investment of more than 300x within 12 months of using RetentionX.

Increase Retention

Get all the analyses & tools you need to sustainably improve LTV.

  • Identify the key customer segments that drive your business
  • Learn what your ideal customer looks like and find similar ones
  • Trigger more repeat purchases and increase LTV

Fight Churn

Find out who is predicted to churn when, and determine what might make them stay.

  • Identify customers at risk of churning early on
  • Incentivize them to come back by creating personalized experiences
  • Increase the percentage of customers recovered and win back crucial LTV

Reduce Costs

Identify unnecessary costs and optimize the contribution margin of each and every order.

  • Identify and take action on customers and products with high return rates
  • Eliminate discount codes that are overused by bargain hunters
  • Optimize your free shipping threshold

Maximize Sell-Through

Improve sell-through, margins and identify products that lead to maximum LTV.

  • Find out which products attract the most loyal customers
  • Identify products that customers buy again and again
  • Increase AOVs through smart up- and cross-selling

Optimize Customer Acquisition

Find out which channels and campaigns your marketing budget is well invested in.

  • Get the LTV of every campaign and channel
  • Create powerful lookalike audiences based on your best customers
  • Increase your LTV:CAC ratio

Automate Your Workflows

Integrate RetentionX into the stack of tools you rely on. No more copy-paste in excel.

  • Set up email flows based on your customers’ behavior
  • Deliver world-class customer service by providing your teams with all insights
  • Push real-time audiences to your ad channels

Start your free month today!

Launch date

December 11, 2020

Integrates with

  • Klaviyo
  • Google Ads
  • Zendesk
  • Mailchimp
  • Facebook Ads
  • Recharge

Pricing 30-day free trial

See all pricing options

FREE

Free to install

Free for up to 250 active customers.

  • 100+ analyses
  • Customer segmentation
  • All integrations and automations
  • Email support & self-service knowledge base
  • + more

CORE

$10/month

$0.01 per active customer, upgrade as you grow.

  • All free features
  • No contracts or lock ins
  • Dedicated account manager
  • Connect unlimited stores

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 100% of ratings are 5 stars
    31
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
View all 31 reviews

List of reviews

Filter and sort reviews

  • 5 of 5 stars
    July 28, 2022

    Bragg

    Location United States
    Time spent using app 12 months

    Highly recommend. RetentionX provides amazing actionable insights and the segmentation feature allows for an in-depth view into customer purchasing behavior.

    Developer reply
    July 29, 2022

    We appreciate the kind words! It's great to see you making the most out of RetentionX. Thank you for making us part of your team!

  • 5 of 5 stars
    July 17, 2022

    Temple of the Sun Jewellery

    Location Australia
    Time spent using app 3 months

    Amazing app - definitely the best retention platform I have worked with. There are so many insights into your customer database, product performance and RFM groups, that can help your business make informed decisions. The app is easy to use and graphs are easy to understand. The support is also outstanding, their team has been helping us find all sorts of information about our customers and develop innovative solutions if we're looking for some particular insights. Would highly recommend it.

    Developer reply
    July 19, 2022

    Wow, we really appreciate your wonderful review! It's great to see how a great brand like yours can lean on RetentionX to understand your customers better. We're happy to be working closely together with your team!

  • 5 of 5 stars
    July 15, 2022

    Supernaturals

    Location Germany
    Time spent using app 4 months

    Das beste Analytics-Tool am Markt für datengetriebene StartUps. Wir arbeiten mit einem Subscription-Modell und der CLV ist für uns essentiell wichtig. Die smarten Forecasts machen uns die Steuerung CLV vs. CACs viel einfacher. Auf dem Dashboard haben wir die Unit Economics auf Tagesbasis im Griff. Mega!

    Developer reply
    July 19, 2022

    Thank you so much for your very nice words! We are glad to hear that you are enjoying RetentionX and that this is driving growth for the business! It's a pleasure to support you along the way :)

View all reviews

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