Retter ‑ Heatmaps & Replay

Take it from a up and coming brand owner — this app sounds promising, but unfortunately is another instance of you get what you pay for. Lackluster support (practically non existent). Every inquiry is replied to with something like "I'll forward this to our developers and keep you updated" — and guess what, they ALWAYS forget about the "updating you" part of their reply. I'm convinced it is an auto-reply and they have 0 intention on supporting you. Thought it was cool when i first launuched my storefront to have something like this, and occasionally it did pick up a session that was cool to rewtch but it misses SO many and it doesnt update for days so it's kinda pointless. Save yourself some time and money and find another suitable app. I'm uninstalling as i write this :)

Complete rubbish app, please don't be fooled by the low price. Here’s why:

1. The data is completely inaccurate, and the heat map cannot detect 99% of the traffic. There are only a few hundred page views anyway. (I did not set up partial detection, but all detection)

2. The billing model only depends on the total PV of your website, not how much the application does for you. For example, I only need the data of a certain page, but the application calculates based on all exposures of the entire website (in terms of charging, the data is extremely accurate, instead of only seeing 1 when I need to see the heat map) %The data).
When I gave feedback to customer service, he also said that he could only charge according to the overall pageview of the website.

¡Excelente aplicación! Permite estudiar el comportamiento de los usuarios de mi sitio y así mejorar la UX. Sin duda, una aplicación que ayuda demasiado a mejorar nuestros sitios.

We are using Retter - Heatmaps & Replay app with all our websites. It's easy to use and very helpful for understanding customer's behavior. With help of this app we were able to find out what elements are important to our websites and what are not. I definitely recommend this app.

A really handy app to have. With this you're able to see the specific interactions that resulted in customer drop offs. Love how simple and easy it is to use.

Hola! Me gusta esta aplicación porque el plan gratuito es excelente, ahorita que todavía no tengo muchas visitas a mi web. Los replays también son buenos (te muestran el movimiento (scroll) que esta haciendo el usuario con su celular) y en general tengo buena experiencia. Tienen excelente servicio de atención y es rápido para contestar respuestas. Lo único que me gustaría que revisaran es, por ejemplo, algunos botones donde yo ocupaba hacer click para que la app hiciera lo que quería y para mi no era obvio. Pero fuera de eso es una muy buena app para comenzar con los heatmaps y poder mejorar mi webpage. thumbs up =)

The support was quick, friendly and flexible. The app is super useful to have insights about your business. I will keep recommending this app for sure!

I use it for quite a while, very easy to use and very helpful. the customer service was very nice to me and helped me with questions at first, everything works smoothly with no problems, the replays are an amazing tool to use and learn about your customers.

It's really a nice app! I very like it. It helps me to know about the customers' events. According to this app, I can know about the customers' events. And Optimize my website. Adjust my marketing plan.

A great app that makes my job easier!The data is very detailed and will allow me to better optimize my ads