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Great support from their Customer team, specially Vlad which helped me figure out the problem I was having with the heatmaps! Keep up the good work guys!!
Well! I am using and testing this App, its really helping in understanding the customer behaviors their interests and the requirements. It also helping me to re-edit my ad campaigns and control my social media spending.
Thank you so much! you've made our day 🌟
This app absolutely did not work for us. The heatmaps simply did not work and support were vague in their responses. Even cancelling our account was problematic, with only an error message and no confirmation.
Recordings do not show the full session. The heat map does not load pages. The app just not working for us.
Pretty good. No rewind or skip forward features. I think it would also be better to add a way to go to next recording without going to the main menu.
Does not work for me. Two times received an answer that they will check and someday will get back to me. Got redirected to the rating page only after in-app voted 5 stars. When the in-app votes 1 star then nothing happens. Strange
Additionally, I did not like to receive an "URGENT" email asking to remove this rating. The programmer is from Israel, not Ukraine, but anyway it was not an URGENT message.
Hey Reltek,
I'm so sorry for the less than good experience you had.
We received your ticket on the weekend, and we winningly took the time to fix your bug on the weekend when it's our day off. Today is Monday and the bug is already fixed and you receiving replays. We started working on fixing the bug as soon as possible even though it was weekend and our dev team had electricity issues due to them being from Ukraine. We trying to provide our merchants the best possible experience that we can, however, there sometime events that occurred and out of our hand. Have a wonderful day :)