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I can't get this app to stop charging my customers despite it being turned off and disconnected. Customer support is not helping either. User beware.
Merchant support is the worst. Over 4 months for a simple request to be completed/updated after repeated promises and in the end, they never did. But somehow they were quick (less than 4 days) to respond to my email for their removal from my store. If merchant support is this way, I can imagine the customer support and didn't want to take the chance.
Don't recommend it. Wasted a lot of time with this, only to be dropped by them. I had 7k missing in payment refunds in 2022, it would go unnoticed if I didn't do due diligence.
If you've been added to their email list, and spammed, then i'm sorry for you. Our company was added, and spammed with unrequited emails. Completely unethical. That's exactly how it would be partnering with them.
Thank you for your feedback about too many emails being sent. Your feedback is vital to us improving our product and the experience of those who use it. We’ll be reviewing that process to make sure we can improve in the future. We see that you downloaded our app and filled out our onboarding form. We’d be happy to set up a time for a call to answer any remaining questions and make things right.