优化
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I’ve been using Seel for a while, and it has truly exceeded my expectations. The coverage options are comprehensive, offering peace of mind with every shipment. Additionally, the customer support is prompt and helpful, always ready to assist with any questions. Highly recommend this software for anyone looking for a reliable and efficient freight insurance solution!
We sincerely appreciate your thoughtful review. Providing excellent service is our top priority, and we're glad we could deliver. For any future assistance, please don't hesitate to contact us at merchant@seel.com. We value your trust in Seel.
真的非常棒，解决了我们退换，还有包裹被盗的风险，这样就可以无忧发货啦
No claim, I plan to uninstall your app, I pay hundreds of dollars every month, but there is no guarantee. No one responded after the sale. I didn't get any reply to my appeal, but I kept withholding money. Terrible.I've written ten emails to support them, and I haven't gotten any response. Their support services are terrible.
Hi,
I'm Henry, the Product Manager at Seel, and I personally want to address your concerns. I'm deeply concerned about your experience and apologize for the frustration you've encountered.
I've checked our support system and am unable to locate the ten emails you mentioned. This is unusual and concerning, as we prioritize responding to all merchant communications. There might be a technical issue preventing us from receiving your emails.
To ensure we can help you immediately:
1. Please email me directly at henry.zhou@seel.com
2. You can also reach our support team at merchant@seel.com
I'd like to understand the specific issues you're facing with claims and payments so we can resolve them promptly. Could you please provide:
- The claim details you're concerned about
- The approximate dates of your previous email attempts
We value your business and take pride in supporting our merchants. I will personally ensure your case receives immediate attention once we establish contact.
Best regards,
Henry
Product Manager, Seel
This app is working well for us so far!
looks good right now
Thank you for your review - we're so glad we were able to meet your expectations. If any issues arise in the future, please don't hesitate to reach out to our support team at merchant@seel.com. We're here to help in any way we can.
特别好用
Low premiums paid by customers
Thank you for taking the time to leave a review! We're thrilled we could meet your needs. If ever have questions, reach out to merchant@seel.com.
The customer service is excellent! Both customers and merchants will have an "accident insurance".
good service for customer
good