Seel Worry‑Free Purchase

Name: Seel Worry‑Free Purchase
Brand: Seel
Rating: 3.9 (44 reviews)

요금제: 가격: 무료
평점: 3.9 (44)
개발자: Seel

Automate returns/exchanges and protect orders with real-time updates and comprehensive coverage.

Transform your post-purchase experience with Seel's complete solution for returns, exchanges, and order protection. Enable customers to easily submit returns through our Resolution Center with real-time order status updates. Boost sales with 7-day return protection and coverage for missing/damaged items. Perfect for merchants looking to reduce support workload and increase conversions. Handle everything from one dashboard - from returns to protection claims.

Increase conversion and customer satisfaction with order protections
Provide real-time order updates and protect your orders from shipping issues
One-stop for your customers to return or report order issues

하이라이트: 최신 테마와 작동

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

결제

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반품 및 교환

반품 옵션

반품 관리

주문 - 기타

리뷰 (44)

전체 평점

3.9

평점 수준당 개수

평점의 82%가 별 5개입니다
36
평점의 0%가 별 4개입니다
평점의 5%가 별 3개입니다
2
평점의 5%가 별 2개입니다
2
평점의 9%가 별 1개입니다
4

모든 리뷰

2024년 11월 25일

No claim, I plan to uninstall your app, I pay hundreds of dollars every month, but there is no guarantee. No one responded after the sale. I didn't get any reply to my appeal, but I kept withholding money. Terrible.I've written ten emails to support them, and I haven't gotten any response. Their support services are terrible.

The HiFi Cat

홍콩(중국 특별행정구)

앱 사용 기간 4개월

답글 Seel개 2024년 11월 29일

Hi,

I'm Henry, the Product Manager at Seel, and I personally want to address your concerns. I'm deeply concerned about your experience and apologize for the frustration you've encountered.

I've checked our support system and am unable to locate the ten emails you mentioned. This is unusual and concerning, as we prioritize responding to all merchant communications. There might be a technical issue preventing us from receiving your emails.

To ensure we can help you immediately:
1. Please email me directly at henry.zhou@seel.com
2. You can also reach our support team at merchant@seel.com

I'd like to understand the specific issues you're facing with claims and payments so we can resolve them promptly. Could you please provide:
- The claim details you're concerned about
- The approximate dates of your previous email attempts

We value your business and take pride in supporting our merchants. I will personally ensure your case receives immediate attention once we establish contact.

Best regards,
Henry
Product Manager, Seel

2024년 8월 26일

I can't get this app to stop charging my customers despite it being turned off and disconnected. Customer support is not helping either. User beware.

Undersummers

미국

앱 사용 기간 거의 3년

2024년 11월 27일

Very smart concept. Especially for stores that only sell final sale items.

Forgotten Luxuries

캐나다

앱 사용 기간 7일

답글 Seel개 2024년 12월 5일

Thank you for taking the time to write out this review! If you run into any issues or have any questions, please reach out to merchant@seel.com. Thanks for choosing Seel!

2024년 7월 2일

Seel has been great for my business. I sell products that aren't really appropriate to return once a customer has used them. For example, if they remove decals from the backing and install them before changing their mind and putting them back on the backing.... Previously customers would try to send those back to me for a refund. There's no way I could sell it to another customer so it would be a loss for me every time that happened. Now with Seel, I've been able to update my return policy so that returns are only available if the customer purchases the Seel Return Protection at checkout. AND, if someone does want to initiate a return, that's work I don't have to do anymore since it goes through Seel.

Brave Wolf Customs

미국

앱 사용 기간 대략 2년