Easy Returns Management System

It is a very useful app to manage returns and send automated messages to the customer. Very easy to install as well. However, a big, glaring gap, is that we cannot download return information into a CSV and hence it becomes difficult to analyze the data. Their analytics are also not very useful as the returns are available only in 'numbers' and not in value. We cannot build our own reports either. Request team to please work on this feedback. Otherwise app is very easy to use and navigate.

It is the best returns app on Shopify PERIOD. Customer support has been A+, and the developers have made a number of enhancements to the app based on common sense needs requested by Shopify users. This app has saved us an incredible amount of time in comparison to previous returns suites on other software platforms, and in trial testing other Shopify RMA alternatives. In trialing a few other return app options through the Shopify Store, and we knew in 5 minutes that this app was the one we could use and grow with. Highly recommended.

Great app with fast customer service! Had a question about making changes to our return policy and got an answer immediately!

www.shopsculptique.com

We changed from another returns management app from a 'big app development house'; we were apprehensive at first, but we are SO happy we did! The app has functioned near flawlessly since installing it, it has much of the reporting and data capture we're looking for, and -most importantly- it functions seamlessly for our customers & our returns team.

Additionally, when we have had questions, the developer's team has been incredibly responsive and helpful. They also listen when we suggest app modifications or enhancements and let us know if there is likelihood our suggestions could be implemented in future versions or updates.

To date, this has been one of the best apps we've installed on our store.

This is a great app that made all our returns a breeze!
Their customer support is great. They were always readily available and were willing to update the app to match our store's needs and requests.
I would highly recommend going with this app if you are looking for a reliable returns management app that simplifies the whole return process for both the customer and the store owner.

Best solution I've found. Support is very helpful and quick. Functionality is great. Very customizable. Great pricing too!

Update: I accidentally deleted the app (doh!) and their support was so on the ball about helping me get my data restored and everything back installed as it was before my mistake. Very happy with this app and their support all around!

We process quite some returns. This app really makes the processing much more streamlined with label generation from Shippo integration.

We were having an issue where customers would create their RMA, and then go back late to print their label and they couldn't access it. We asked customer service if there was a way to have that label automatically emailed to people once it was created. They got on our request right away and had it fixed within 2 days. AMAZINNNNNG! If you need help, reach out and they will help!

Great app and the team are super helpful and responsive! Definitely recommend.

We have been very happy with the support and overall functionality of this app. Developer is very responsive and happy to work on minor customizations, which has been really helpful for us. We tried many different return apps and this one was definitely the most user-friendly for us, so would highly recommend.