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Great app with fast customer service! Had a question about making changes to our return policy and got an answer immediately!
www.shopsculptique.com
We changed from another returns management app from a 'big app development house'; we were apprehensive at first, but we are SO happy we did! The app has functioned near flawlessly since installing it, it has much of the reporting and data capture we're looking for, and -most importantly- it functions seamlessly for our customers & our returns team.
Additionally, when we have had questions, the developer's team has been incredibly responsive and helpful. They also listen when we suggest app modifications or enhancements and let us know if there is likelihood our suggestions could be implemented in future versions or updates.
To date, this has been one of the best apps we've installed on our store.
This is a great app that made all our returns a breeze!
Their customer support is great. They were always readily available and were willing to update the app to match our store's needs and requests.
I would highly recommend going with this app if you are looking for a reliable returns management app that simplifies the whole return process for both the customer and the store owner.
Best solution I've found. Support is very helpful and quick. Functionality is great. Very customizable. Great pricing too!
Update: I accidentally deleted the app (doh!) and their support was so on the ball about helping me get my data restored and everything back installed as it was before my mistake. Very happy with this app and their support all around!
We process quite some returns. This app really makes the processing much more streamlined with label generation from Shippo integration.
We were having an issue where customers would create their RMA, and then go back late to print their label and they couldn't access it. We asked customer service if there was a way to have that label automatically emailed to people once it was created. They got on our request right away and had it fixed within 2 days. AMAZINNNNNG! If you need help, reach out and they will help!
We have been very happy with the support and overall functionality of this app. Developer is very responsive and happy to work on minor customizations, which has been really helpful for us. We tried many different return apps and this one was definitely the most user-friendly for us, so would highly recommend.
THEY ARE READILY AVAILABLE AND QUICK TO RESOLVE THE PROBLEM
Fantastic app and fantastic customer support. They were very helpful in making the app custom to our website colors to make sure everything flowed properly. Customer service assisted with all my questions and checked in afterward to make sure there were no issues. Highly recommend this app.
Simple and easy to use app and the support team are fantastic to deal with!