Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 0% of ratings are 1 stars
October 31, 2016

Great app! It could only be better if Shopify allowed a better two-way communication and the order indicated there was a return on file. The support is great and a feature I requested was implemented in under a week!

Orchardcorset 2
United States
About 6 years using the app
Edited February 27, 2019

Customer support on this app is great - response in 24 hours always with a solution. Very happy with this app and would recommend!

MINIMALE ANIMALE
United States
Almost 6 years using the app
May 26, 2022

This is a very simple, easy to use app, that does what exactly what you need it to. Customer experience is also very straightforward, highly recommend!

Sparkle In Pink
United States
Over 5 years using the app
May 18, 2018

They did something for me ASAP. Highly recommend! A+!!!

Kayokokousa
Canada
Almost 5 years using the app
November 15, 2018

This app helped us accomplish what we were looking to do! Deff recommen if you want a hassle free return system. Love it so far

Thirteen Fifty Apparel
United States
Over 3 years using the app
November 25, 2019

We were experiencing some issues with the Non-Returnable Items, and the team were very helpful in resolving them, and communicated well with us.
Thank you Vivek for all your help.

Four Love Fashion
Australia
Over 3 years using the app
April 6, 2020

Great support, the best return app in my opinion. I tried few before choosing the right one. Working fine now.

Noski Noski
Poland
Over 3 years using the app
March 9, 2019

Customer support is great. They responded in 24 hours not only with an answer but with the actual css code created for me so that I could just easily copy and paste it in. I didn't have to do anything. I actually forgot to add the code and they even reached out a few days later to remind me.

Naturalicious
United States
Almost 3 years using the app
Edited March 26, 2018

It is the best returns app on Shopify PERIOD. Customer support has been A+, and the developers have made a number of enhancements to the app based on common sense needs requested by Shopify users. This app has saved us an incredible amount of time in comparison to previous returns suites on other software platforms, and in trial testing other Shopify RMA alternatives. In trialing a few other return app options through the Shopify Store, and we knew in 5 minutes that this app was the one we could use and grow with. Highly recommended.

Sena Cases
United States
Almost 3 years using the app
January 29, 2017

Great app with fast customer service! Had a question about making changes to our return policy and got an answer immediately!

www.shopsculptique.com

Sculptique
United States
Over 2 years using the app