Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 24, 2017

The support team is very responsive and this app has been helping us a lot to manage all the returns. Excellent work!!

They even made us a great feature to generate reports by return reason! so far it's been an enjoyable experience.

V2 Originalgrain Com
United States
About 6 years using the app
October 31, 2016

Great app! It could only be better if Shopify allowed a better two-way communication and the order indicated there was a return on file. The support is great and a feature I requested was implemented in under a week!

Orchardcorset 2
United States
About 6 years using the app
Edited February 27, 2019

Customer support on this app is great - response in 24 hours always with a solution. Very happy with this app and would recommend!

MINIMALE ANIMALE
United States
Almost 6 years using the app
May 26, 2022

This is a very simple, easy to use app, that does what exactly what you need it to. Customer experience is also very straightforward, highly recommend!

Sparkle In Pink
United States
Over 5 years using the app
May 18, 2018

They did something for me ASAP. Highly recommend! A+!!!

Kayokokousa
Canada
Almost 5 years using the app
May 26, 2016

THEY ARE READILY AVAILABLE AND QUICK TO RESOLVE THE PROBLEM

Hoverkicks
United States
Over 4 years using the app
March 9, 2019

Customer support is great. They responded in 24 hours not only with an answer but with the actual css code created for me so that I could just easily copy and paste it in. I didn't have to do anything. I actually forgot to add the code and they even reached out a few days later to remind me.

Naturalicious
United States
About 4 years using the app
November 25, 2019

We were experiencing some issues with the Non-Returnable Items, and the team were very helpful in resolving them, and communicated well with us.
Thank you Vivek for all your help.

Four Love Fashion
Australia
Over 3 years using the app
Edited May 23, 2017

Had some trouble to start as I needed to setup an account on an external website (Shippo), but Spice Gems came to the rescue and help me set everything up. The interface to setup was VERY easy to follow in this app and it's going to make a world of difference to our fast growing company!

Newbravadodesignsca
Canada
Over 3 years using the app
April 6, 2020

Great support, the best return app in my opinion. I tried few before choosing the right one. Working fine now.

Noski Noski
Poland
Over 3 years using the app