Powerful new features, services and plugins for your Shopify store

All Apps / Customer service / Returns Management System

Returns Management System

Returns Management System

Developed by Spice Gems

19 reviews
Get
Price: $18.99 / month Free Trial: 30 days More info
  • Only App that Allows your customers to return Multiple Products in a Single Request
  • Only App that provides highly informative Graphical Reports about Most Returned Products and more....
  • Send prepaid shipping labels to customers. Let customers print their own prepaid shipping labels

The Returns Management System App integrates with Shopify and provides for a seamless experience for managing returns. We make it easier for your customers to file a return and we make it easier for you handle returns requests.

Spend less time in managing returns and more time in growing your business.

This app is bundled with tons of features. Some notable features are:

1. Easy for Customers


A customer can quickly create a Return Request without even logging in. Simply embed a Request Creation form on your store and allow your customers to create returns without logging in.

2. Easier for Owner


As a Merchant you can quickly create a Return Request from the Admin Panel. It lets you record everything like Item Status, Quantity , Return Reasons etc.
It can be very useful if you send out Return Forms with the Order Packages. Merchant can enter the Return request in RMS App and take advantage of features like Status Notifications, Label Generation and Reports

3. Send Prepaid Return Shipping Label to Customer (Released)


Admin can quickly generate and send Prepaid Return Shipping label to customers directly from the App.

4. Automate Return Shipping Labels


The App will allow customers to generate and print pre-paid shipping labels without any intervention from support personnel. This will save a lot for time for Shop Owners. Simply activate it from the settings panel and customer will have the ability to create prepaid returns label on their own.

5. Allows your customers to return Multiple Products in a Single Request


RMS is the ONLY App which allows customers to return multiple products in a single return request.

6. Highly Informative and Graphical Reports


RMS is the only App which provides reports like Most Returned Products, Return Percentages etc. These Reports provide actionable insights to reduce costs and improve profitability.

7. Attach images to the return request


Customers can optionally upload images of items (defected parts) while creating a return request. No need to ask them to send images via e-mail.

8. Custom Return Reasons


Set Up Custom Return Reasons like "Wrong Size", "Damaged", "Wrong Color" etc. You can create as many custom reasons to suit your workflow.

9. Custom Item Status


You can set Custom Status for every Item included in the Return Request.

10. Return time window


As the name suggests, this features allows you to define a time window (in days) for creating a return. So if a customer tries to create a return after the time window has passed, the system will display a customizable “Return Window Expired” message

11. Exclude Products from Return


So you don't offer returns on particular products? No problem, simply select a product category and customers wont be able to include them in returns.

12. Disable International Returns


It is now possible to prevent international customers from filing a return request. Read more about this feature here

13. Override Return Rules


Things never work as planned, so we have provided an option to override return rules. As Admin you can override the rules and manually create a return request.

14. Setup Terms & Conditions


Quickly add a Terms and Conditions Check-box on the Request Creation form.

15. Export All Request for further Analysis (Coming Soon)


Quickly Export All Data for further Data Analysis. You can run advanced reports, Slice or Dice the data as you want. You have the data, you have the power!

______________________________________________________________________

For Free Setup Assistance, Contact us at help@spicegems.com

___________________________________________________________________

Visit the RMS Knowledge Base here

Returns Management System reviews

19 reviews
  1. 5 stars (18 reviews)
  2. 4 stars (0 reviews)
  3. 3 stars (0 reviews)
  4. 2 stars (1 review)
  5. 1 star (0 reviews)

Not good. It creates a very easy top use interface for customers to fill out RMA requests, emails you the details, and then stops. Nothing else. $18.99/month for a simple email user interface?

Unless I'm missing something, it's not worth $5/month. And If I am missing something, it needs better instructions.

posted
Get
$18.99 / month
30 days

Support & Sales

Spice Gems
help@spicegems.com
spicegems.com
Get Support

Screenshots

  • Large
  • Thumb
  • Thumb

Are you a developer? Become a Shopify partner or submit your app.