Return Prime:Return & Exchange

The app has added their own shipping rule to our cart and we can't remove it. We have used this platform for over 2 years with ongoing issues. Now uninstalling and moving to another platform.

The team at Return Prime are very helpful and responsive. They answered all of my queries and spent time taking me through each stage of the process so i could fully understand how the app could work for my business. Special thanks to Hyelladi who really was so patient and helpful, I really appreciate all your help and advice Hyelladi!

DONT USE THIS APP, ITS SCAM and aLEAST SUPPORTING CUSTOMER SUPPORT!

I do not have any active subscription, and I already cancelled the service and deleted the app completely. Despite this, I am still being charged, which is unacceptable.

We already contacted THE support team but the response was extremely unhelpful.

there are alot of better options available and most important thing is to have good support which is missing with this App.

UPDATE: Every single day there is a new issue, please don't waste your time on this portal, its an absolute SCAM! All the reviews must be fake, look at the 1 stars for real reviews.

Worst return portal we’ve used. Would not recommend.

The system charges customers for a return label per item and does not allow multiple items to be returned under one label, which creates unnecessary friction. It also does not allow us to include customer information on labels, which complicates processing on our end.

The biggest issue was reliability. Over several days, customers were purchasing return labels that consistently generated errors. During this time, we were advised it was being worked on, but there was no immediate resolution.

This resulted in a high volume of frustrated customers contacting us, and our team having to manually create return labels, explain the issue, and manage the fallout.

For a tool that is meant to streamline returns, it created significant extra workload and a poor customer experience, with a real risk of losing customer trust.

Do not trust this app if you expect any level of customer service. I was managing the St. Clair website and reached out to their support team regarding our configuration. Zero response. Having an app team ghost you during a live project is a massive risk for any e-commerce business. Their lack of professionalism forced us to switch to a competitor. Truly disappointing experience.

Priyanka Adhikari created and resolved our full cycle return and exchange operation. She walked us through each step clearly, flagged a potential problem we hadn't noticed, and made sure everything was working before launching our store. Exactly what professional and top tier support looks like. Thank you again Priyanka

One destination to handle all exchanges and returns—super convenient and efficient. The customer support is excellent and always responsive whenever needed.

Special thanks to Madhav from Return Prime—he helped me a lot during the onboarding process and made everything smooth and easy to understand. Highly recommend this platform for anyone looking to streamline returns and exchanges!

Return Prime offers a seamless and efficient experience, with exceptional support from Mukund Kumar, making it a dependable partner for return management.

The staff is incredibly knowledgeable, they were able to help me and guide me through all of my questions . 10 out of 10.

I've been using the app for several months now, and everything has been great. It's easy to set up, and if you run into any problems, the support team resolves them very quickly!