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Been using the app for 6 months, and processed thousands of returns. Great service and speed with questions and always happy to help :)
Outstanding support and features! I reviewed dozens of reverse logisitics providers and this one does it all and is the most flexible to business needs - more than even the premium services of Loop and Aftership.
They've answered dozens of questions for me. Implemented changes for me. And given me recommendations to make the most of the platform.
Could not be happier.
I had the pleasure of working with Adebayo, and I must say his support was exceptional! He was incredibly patient, detailed, and went above and beyond to assist me with my queries. His guidance made a complex process much easier to understand. Thank you, Adebayo, for your outstanding service! Highly recommend this support team!
Great product and fantastic service. Always help me to fix issues very quickly when I'm stuck.
Return Prime was one of the first apps I installed when I set up my store 2 years ago.
I probably only use 50% of it's capabilities, but it's been rock solid. It's easy to use, no customer complaints, and no-outages, so I don't have to stress about returns or exchanges.
This is a great product. Highly recommend.
I recently migrated from WooCommerce to Shopify and have been searching for a return exchange portal that suits my businesses' returns policy.
My key priority was to have it as flexible as possible for my customers to ensure that they have a smooth shopping experience (especially being able to exchange for OTHER products not just variants). I tested about 20 other apps via the Shopify App Store and all were either really limited in features or did not have the right support.
I'm really happy to have come across Return Prime as their customer service is also top-notch. The reply to all my queries instantly and I know my customers will appreciate this portal. There are so many features you can customise on this to suit your store! Highly recommend to any ecommerce store who wants to give their customers choice in order to minimise refunds to original payment method.
Their Support and interface is very good. I was using another product and they have very poor support. Return Prime is doing real good work
10/10 recommend. The support is amazing and so is the app. Has made my life very easy.
So far so good. Had the app less than a month, and support works well! Very quick to get back to me. 5 stars for customer support.
We have been using this app about 10month now, the live chat representative is always helpful and very quick! Since we don't do exchange, the procedure is pretty straight forward and easy to use.