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Very good customer service and very responsive. They helped me everytime I had an issue with the app. Good job!
We've been using this app for quite some time now, and and while some things were a little strange and clunky at first, a LOT of improvements have been made and new features added during that time. The ability to process a single refund for multiple items being returned is huge, and made things a lot easier for us and our customers. Support is always fast to respond (often instant) and very helpful, and they have implemented features that we've been asking for. We also recently updated out site using a new theme, and our developer had no trouble customizing the app's text and buttons to match the style of or new site, so that's another plus. Doing it right, Return Prime!
Recently started using this app and definitely helped in reducing the workload of our Customer care to a great extent. Great service & support from the Return Prime team.
Highly Recommended!
Customer service is amazing!! As a newbie, I'm glad they have a live chat to help me immediately with some questions that would save me a lot of time to figure it out. Wonder was very helpful to me. Looking forward to using this app for our store!
The app is a lifesaver for us. The best app out there to handle returns and exchanges in a seamless manner. Highly competent and helpful people available round the clock.
Great customer service, quick response and effective
At first the app had some things that did not fit for our shop, but the customer service on the chat has help us in more ways that we expected about the billing, and the functionality of some thing on this app. We can go with your eyes closed, you won't be disappointed at all ! The experience for our clients is way better now.
Return Prime has reduced our Returns management cost by nearly 60% & improved our operational efficiency - which means paperless transaction, better tracking & communication flow resulting customer satisfaction. Right out of box it is stable, friendly to use & most importantly flexible to suit your country's operations. Very seldom there are issues & case of any, the team is responsive. Good Job & don't slack!
the support was amazing i had fun too
Already impressed by the app, just had a few questions I needed to ask and the customer service has been superb!