Return Prime: Return → Revenue

This review is specially for the Tech Support Team who are just too good with their support and communication. Cheers to a Good Team!

Shubham's patience and knowledge to help get my store setup for returns has been incredible. We are launching a returns portal for the first time, and couldn't do it without Return Prime's help. I can't thank Shubham enough for his dedication to getting my store pointed in the right direction, looking forward to seeing the benefits!

Very good help & support one of the best I have gotten from a shopify app company. Anytime I asked for help or to get on a call they were always available . 5 plus stars.

Great and a well thought app. Have incorporated all the features required in a return module. Support team is super active too!

Great app, great pricing and support that are nice, helpfull and supportive!

As a startup I took a free plan to get started and I had some problems. I wrote on the chat, I got a quick answer and I spoke with an exceptional person "wonder" who did everything to solve my problem. Now everything is working properly. very professional support i really recommend.

I have researched all of the major returns apps and decided to go with Return Prime for our store. By far one of the best Return apps available for Shopify. Streamlines the entire process for customers so that it takes a job off of your plate. There are some features I've requested that the Return Prime team responded they're currently working on building it out. Sounds like their development team has a great plan in place. The value we're going to get from this app is incredible!
Their team is so quick to respond to all of my questions. Really wonderful customer service! Their automatic Return Process has saved out soo much of my time :)

Wonderful service and superb support system. I recommend this app for easy return and exchange policy. GREAT

The customer support executive was outstanding. His name is Mark, please give him a salary hike.

It has been an interesting journey with Return Prime! I waited to write this review until we had been using the platform for a few months. Here's the report: First off, the customer service is top notch. They really are there to chat, call, and help resolve issues any time you need them. Zero complaints about their responsiveness and friendliness. Thanks to Wonder Woman and Shubham for all their help! The program itself runs smoothly and without major issue. It looks good on the customer facing side and give you a lot of control over the language used throughout the return process. There is some funkyness when it comes to the back-end processes. More control over inventory allocation for exchanges would be nice. Same could be said for being able to change/combine returns and exchanges. You will have to work within the constraints of their system to process requests. Return Prime is not a custom platform so expect a few compromises. Overall I recommend looking at Return Prime as your returns platform. For a vastly-less-expensive-than-their-competitors option you can't go wrong. For the issues we have encountered, they seem to be working on solutions and we are looking forward to seeing what they will provide.