Return Prime:Return & Exchange

Return Prime was one of the first apps I installed when I set up my store 2 years ago.

I probably only use 50% of it's capabilities, but it's been rock solid. It's easy to use, no customer complaints, and no-outages, so I don't have to stress about returns or exchanges.

This is a great product. Highly recommend.

I recently migrated from WooCommerce to Shopify and have been searching for a return exchange portal that suits my businesses' returns policy.

My key priority was to have it as flexible as possible for my customers to ensure that they have a smooth shopping experience (especially being able to exchange for OTHER products not just variants). I tested about 20 other apps via the Shopify App Store and all were either really limited in features or did not have the right support.

I'm really happy to have come across Return Prime as their customer service is also top-notch. The reply to all my queries instantly and I know my customers will appreciate this portal. There are so many features you can customise on this to suit your store! Highly recommend to any ecommerce store who wants to give their customers choice in order to minimise refunds to original payment method.

Friendly for user when I setting other configuration and easy to understand work flow process Cool !

We have been using this app about 10month now, the live chat representative is always helpful and very quick! Since we don't do exchange, the procedure is pretty straight forward and easy to use.

The customer support team responds quickly and they are very helpful!

super helpful with resolving my issue.

Extremely bad experience. Since the start, have been facing many issues. Prepaid refunds not being done. 2 products return not integrated with Inventory management platform. Have to do many things manually. Support system is weak and things are not getting resolved on priority. Team changes the settings in backend without intimation which again leads to major issue. Not really happy. Will not recommend this. Genuine review.

Amazing service and solved our return issue

Brilliant app. My return and exchange journey is quite sorted now.

Return Prime has made managing returns and exchanges a breeze for my business. The app is super user-friendly, and the setup process was quick. My customers love how simple it is to initiate returns, and it saves us so much time. Plus, their support team is always there to help with any questions. If you’re looking for an easy way to handle returns, this is definitely the app to go for!