Return Prime: Return → Revenue

Great app, great pricing and support that are nice, helpfull and supportive!

Return Prime has been a helpful tool with a super helpful support team.

Their product allows us to have an industry-standard return and exchange process, improving our customer experience, as well as our internal management of returns by providing us a workflow that we can actually operate and monitor very easily.

From my experience, their support staff is easily available and can help with everything we've ended up needing.

Integrates with Shipstation, too, so managing return shipping is automated and easy.

I do recommend!

The customer support executive was outstanding. His name is Mark, please give him a salary hike.

It has been an interesting journey with Return Prime! I waited to write this review until we had been using the platform for a few months. Here's the report: First off, the customer service is top notch. They really are there to chat, call, and help resolve issues any time you need them. Zero complaints about their responsiveness and friendliness. Thanks to Wonder Woman and Shubham for all their help! The program itself runs smoothly and without major issue. It looks good on the customer facing side and give you a lot of control over the language used throughout the return process. There is some funkyness when it comes to the back-end processes. More control over inventory allocation for exchanges would be nice. Same could be said for being able to change/combine returns and exchanges. You will have to work within the constraints of their system to process requests. Return Prime is not a custom platform so expect a few compromises. Overall I recommend looking at Return Prime as your returns platform. For a vastly-less-expensive-than-their-competitors option you can't go wrong. For the issues we have encountered, they seem to be working on solutions and we are looking forward to seeing what they will provide.

I was struggling to set up my return path with some apps for the last week. Fortunately, I found Return Prime app and installed it to my Shopify store. Soon after installing the app their team contacted me and they have done everything for me from their end. They have guided me to select logistic partner as well. I have never seen this type of amazing service before. I recommend this app for Shopify beginners. The staff connected with me was so talented and done the job to my satisfaction.
Thank you so much.

The app is really easy and simple to work with, but my favorite thing is the customer support! They reply fast and always were helpful to me

Je suis ravie d'avoir installer l'application. Le service client était au top, a vérifié l'intégralité de l'installation et était à l'écoute pour finaliser tout. Merci

One of the best apps available for Return & Exchange management on Shopify.
I have been using the app since 3-4 months now and it works seamlessly.
Their main USP is to push for exchanges as against just accepting Returns.

Support team is quite open to feedbacks and improvements.
Also the team is very highly equipped to understand the nuances and figure out a solution.

Big shout out to SHUBHAM who has dealt with my innumerable questions and for assisting me regarding all issues.

Great and fast support ! Clear explanations. Attentive attitude to the client. Thanks a lot, guys!

It's pretty easy to use but few changes in the app is recommended which will definitely go a long way.