Return Prime: Return → Revenue

Fantastic customer service. Friendly and Very Responsive!

It has bunch of bugs - also support is very low
1) request are not moving automatically even after wonder bot setup is done properly (verified by return prime team)
2) have to keep following up for any issue reported by us , otherwise support team don't care
3)if seller raise return request manually from the backend if customer is unable to do so than none on returns rules applies (in actual rules should be same for every request - right?)

Return Prime provides excellent service. They respond quickly, offer helpful solutions and work with you to resolve any issues. Very reliable and great customer support!

Great App and customer service

thanks for help me out all time

Return Prime has been great for our business. The app is very user friendly. Returns and exchanges have been easy to manage through the app. The support has been top notch. The live chat has been very helpful and follow up has been excellent. Would recommend this app for ecommerce businesses.

What a fantastic and easy way to manage return requests. Amazing app. Love it!

I recently migrated from WooCommerce to Shopify and have been searching for a return exchange portal that suits my businesses' returns policy.

My key priority was to have it as flexible as possible for my customers to ensure that they have a smooth shopping experience (especially being able to exchange for OTHER products not just variants). I tested about 20 other apps via the Shopify App Store and all were either really limited in features or did not have the right support.

I'm really happy to have come across Return Prime as their customer service is also top-notch. The reply to all my queries instantly and I know my customers will appreciate this portal. There are so many features you can customise on this to suit your store! Highly recommend to any ecommerce store who wants to give their customers choice in order to minimise refunds to original payment method.

I had high hopes because Return Prime promises a lot, and it priced well (although you need the most expensive plan to enable the features I wanted). This app is not developed to work well with the U.S. Postal Service, especially if you need to automate with tracking of returns. Other than USPS itself, none of the logistics carriers enabled can link to USPS tracking. Getting Return Priem to connect to my USPS business account (that I had to create) took days of communication back and forth with USPS. At this point, I feel like I am a beta tester for Return Prime. On the plus side, the customer service is very helpful. On the downside, you'll be talking to them almost every day. The app will work briefly, and then start having errors again. Either it can't generate labels, it can't collect payment from customers for exchanges or tracking of returns stops working. Based on the other reviews, it seems to work well for some people, but it was almost unusable for me with USPS.

It’s absolutely amazing!!
Mr Hyelladi helped me so much to get through my problems