Return Prime: Exchange &Refund

Very helpful and knowledgeable Staff

Absolute fantastic app and loved it the performance of the app. Especially the marketing girl Greeva explained it in detail and answered everything very polite. I hope this app will benefit for everyone who is looking customer for return the products this app makes it simple and easy.

Return Prime customer service rep "Wonder" gave me absolutely incredible customer service. She needs a raise or one hell of a bonus. She helped me step-by-step make sure this app was up and running. I expected to get a bot giving me articles to read, but I was immediately linked to a real person making my set up extremely efficient by an expert. I would have been in tears without their help. So happy to have this set up, as the practice run looked so simple and user friendly for customers. My main goal was to have an app that provided shipping labels immediately to customers, and I am able to do this from the free plan. I am motivated to stay with this company when I am ready to upgrade plans bc I couldn't imagine better customer service elsewhere.

I am not yet familiar with this application, so I will be checking various settings as I go along.
The chat progresses in real time, so I was able to proceed without stress until the problem was resolved.

I was helped today by Claire and nothing was too much trouble, I have never had such good customer service or found an app with so much help to set up, really excellent, thank you so much.

I had a great customer service call with Shubham. I had been using the app for a year but not to it's full potential so I highly recommend doing a call with their call center. He taught me how to automate more processes to save my warehouse's team time and efficiencies. Also how to set up more parameters around what products can be returned or exchanged. And introduced me to this new system that offers customers discounts to deter returns and change them to exchanges. It was a very productive call and Shubham was very helpful.

Great CS support while setting up the app! Still figuring it out but seems like it will meet all of our needs to streamline and help with our return/exchange process and giving our customers a better experience!

Very helpful and great support setting this up! :)

the support was amazing i had fun too

Still exploring the feature but the support has been phenomenal throughout setup, with agents able to adjust my flow for me when I get stuck.