Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for automating the return and exchange process, enhancing efficiency. It's praised for its robust features like processing single refunds for multiple items and customization to match the merchant's site. The seamless integration with platforms like Shipstation is appreciated for easy return shipping management. The responsive and proactive customer support is highly valued for its commitment to quick issue resolution and merchant satisfaction. It's seen as a valuable tool for streamlining return processes and improving customer satisfaction.

April 25, 2023

Return Prime is a game-changer for our Shopify store. It has simplified the process of processing returns & exchanges, allowing us to serve our customers better while saving time and money. The features are comprehensive, the interface is intuitive and the customer service team is top-notch. We highly recommend Return Prime to anyone who needs a hassle-free solution for their return & exchange management needs!

SASSAFRAS
India
12 months using the app
August 10, 2023

MADE FOR INDIAN E-COMMERCE TOO!
EASY TO INSTALL | QUICK SET UP GUIDE MAKES IT USER FRIENDLY | CUSTOMER SUPPORT IS GOOD.

EXCHANGE FEATURE IS THE BEST.

KEEP UP THE GOOD WORK!

WWW.SIXTEENSTREET.IN

Sixteen Street
India
8 months using the app
October 20, 2023

I had a call with Greeva from customer service to help me set up all of the functions we were looking to implement. She was very helpful and took me through each step to make sure I had everything I needed. Excellent customer service, and a great app! HIGHLY RECOMMENDED.

LV Karaoke shop
United Kingdom
2 days using the app
June 13, 2023

This app makes processing returns so much easier than what we were doing previously. The dashboard is clear and easy to use, and the onboarding process was done in a matter of minutes. I would recommend this app to anyone dealing with a large amount of returns on a regular basis. Thank you wonder woman!

Bayside Brush Co.
United States
10 months using the app
June 20, 2023

To date, my store have not processed any returns. However, I would like to express my appreciation for the prompt and kind support received via the chat feature with setting up the Exchange Submission page on my website. As soon as the rep was granted permission to collaborate it literally took them a few moments to complete the task, by which they confirmed the change. Thanks so much of the support and I will update this review whenever the first exchange is submitted and processed.

Sweat Savagery
United States
6 months using the app
May 9, 2023

Top app for returns and exchange management. The setup allows for complete customization. It is very nice that support listens to customers' needs and develops the app in their image. We have been using it for about 8 months and it has developed incredibly month after month, adding more and more features.

Top customer support and super nice!

Viivistore
Italy
5 months using the app
September 28, 2023

I recently started using the Return Prime app, and it's been a game-changer for my e-commerce store. Managing returns and exchanges has never been easier. The app's intuitive interface and robust features make the whole process seamless. But what truly sets this app apart is its support team. They are responsive and knowledgeable, and go the extra mile to ensure any issues or questions are promptly addressed. Their exceptional service has saved me countless hours and headaches. Return Prime is a must-have for any online retailer, and the outstanding support makes it even more valuable. I highly recommend it to streamline your return processes and improve customer satisfaction. The support team's professionalism and dedication have been a game-changer for me, making my journey with the app smooth and hassle-free. Kudos to the team, especially to Greeva , for their outstanding support. I highly recommend this app to others based on the exceptional support alone. Overall, I can confidently say that this app, combined with its top-notch support, has become an invaluable asset for my operations. If you're looking for a reliable solution with exceptional assistance, this app is definitely worth considering.

JOLGER
India
8 days using the app
October 31, 2023

all is perfect thank you for the great help

Champsland
Egypt
About 1 month using the app
June 13, 2023

Great customer service. They helped me get return prime all set up on my website free of charge and made it super simple via their online chat. Just installed as of today, so no experience with functionality yet, but I'm hoping it's as good as their customer service!

Devium
United States
4 months using the app
September 12, 2023

We are very happy with both this app, as well as the service. This whole experience was wonderful, fast, helpful, playful and professional. thanks for all the help. SUPER! Their team is always available and just a click away. So far, so good! Great experience and ...

Rivamae Jewellery
Portugal
28 days using the app