Return Prime: Order Return

Order returns, exchange, return label & store credit refunds.

  • Popular with businesses in the United States

Free plan available. Additional charges may apply.

App highlights

  • Speed tested: low impact to your online store


5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    97% of ratings are 5 stars
  • 4 of 5 stars
    2% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars
11 - 20 of 207 reviews

The Lovery

Location United States

Best customer service! Thank you for all your help getting us set up and customizing the app for us!

Blossom Essentials

Location United States

I just implemented it. It was very confusing to onboard compared to my original returns platform, but their CS was super fast, set everything up for me the way I needed and showed me where I could go to edit it myself later. I am very impressed with their support and look forward to seeing how the platform works for my customers.

The White Willow

Location India

We were struggling with the manual process of approving customer requests at one place and then arranging for pickup at other place. It involved lot of our time only segregating requests, understanding the issue, that's when Return Prime came to our rescue, not only it removed the manual process but also made it an easy experience for our team to manage the returns and exchanges of the orders..
The support team is also very supportive! A must have app.

One8 Select

Location India

Recently i was stuck in integration with one of the logistic partner and return prime chat support save my day.

Coco et Dolce

Location United States

Shubham was so helpful! I downloaded the app, he followed up within 24 hours after I integrated. Naturally I had some questions, so we scheduled a call for the next week in which he checked all of my settings with me in real time by screen sharing and we did a test order to ensure it works. Really satisfied with the service, the user experience looks friendly, and now I just look forward to using it.

Aleeza Paris

Location United States

I amazed on how this app works, i just started to use it, and the main think I love is the Customer Service, I never had such a easy experience like now, these guys are quick and to the point, keep up with your great work.


Location United States

I really like this return app! The set up is very easy but the customer service is also extremely helpful. They go above and beyond to help you get everything ready for easy returns. The user interfaces very simple on the merchant side as well as the customer side. They also set it up so that it matches your website so everything looks seamless. I'm really happy with Return Prime!


Location United Kingdom

Returns prime are really helpful and easy to use. They are always quick to respond and customer services is great!

The Great PNW

Location United States

This has been a great app, I wish we would have started using it earlier! Customer service has been very helpful with any questions I've had.


Location Canada

As an inexperienced user adding a new return app to my Shopify store, Return Prime exceeding my expectations in regards to functionality, simplicity and excellent customer service. They were available almost 24/7 to answer and guide me through any questions that I had. The onboarding process was surprisingly very quick and extremely efficient.