Reviews (747)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining returns and exchanges, enhancing operational efficiency with features like multi-item refunds, COD refunds, and direct customer notifications. They find the interface intuitive and customizable, ensuring visual consistency with their store themes. The support team is noted for their responsive and proactive assistance, including personalized live chat support. Merchants recommend it for its robust features and ease of use.

September 18, 2023

great app. It met all our needs regarding return requests. Our customers can also use it without any problems.

GETCHO
Türkiye
12 months using the app
April 25, 2023

Return Prime is a game-changer for our Shopify store. It has simplified the process of processing returns & exchanges, allowing us to serve our customers better while saving time and money. The features are comprehensive, the interface is intuitive and the customer service team is top-notch. We highly recommend Return Prime to anyone who needs a hassle-free solution for their return & exchange management needs!

SASSAFRAS
India
12 months using the app
November 22, 2022

I was introduced to Returns Prime last month and honestly it has really changed the way we handle and process returns. After searching for many months we found the perfect returns platform for the Indian market as it integrates seamlessly with Indian courier providers. The service team is also very prompt and responsive. Great job !!

Salty Accessories
India
12 months using the app
December 13, 2022

I switched to Return Prime from another service more than 1 year ago. I find the app useful, with many good features like Exchange for any product in the store, various refund options for my customers, incl. bank transfer which is absolutely needed for the markets my store operates. The back-end works smooth and my overall experience with Return Prime is positive.
The team behind the app is very responsive and open for new features and improvements.

Plámenna Fashion Boutique®
Bulgaria
11 months using the app
October 13, 2022

Great customer service from Saket who was the person who helped me through setting up the APP! I highly recommend and the app is easy to use!

Wear The Magic Shop
United States
11 months using the app
August 10, 2023

Effortlessly transformed our return and exchange process. This app is a must-have for simplifying operations and enhancing customer satisfaction!

Minimal Drops
India
11 months using the app
September 25, 2023

Great support. Very helpful. Quick Response. Surprising. Great client support

Hyelladi Helped me set up everything. The app installation. Page portal and more. It makes my life so much easier.

TOATIE
Australia
11 months using the app
March 3, 2023

Very great support helped me enable the return portal manually. They also helped me add other css customisations to improve my return portal. They put all this effort in for my company when I was using the free plan. I would recommend this app to every business owner who wants to create a return portal for their customers.

Augusto
Netherlands
11 months using the app
July 16, 2021

Just 100% worth it. The timely and effective support. Efforts they've put deserves an appreciation especially Shubham from the team, thanks a lot:) Excellent experience so far<3

Allure Armoire
India
11 months using the app
April 18, 2022

L'application est super simple d'utilisation et le support est vraiment à l'écoute . De plus grace à cette application les retours seront beaucoup plus simple à faire pour les clients.

Ab’s house
France
11 months using the app