Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for automating and streamlining the return and exchange process, enhancing efficiency. It offers customizable features and integrates seamlessly with other platforms. Many commend the responsive customer support and the immediate provision of shipping labels to customers. It's described as a game-changer for e-commerce, improving the post-purchase experience and customer satisfaction. The developers are receptive to feedback and consistently work on updates and improvements.

November 28, 2023

What impressed me the most was their user-friendly automated return and exchange system. If you're looking for a company that excels in addressing return and exchange issues, and values a straightforward refund process, I highly recommend Refund Prime Company. service is incredible.

Lildrama
India
10 months using the app
February 20, 2024

Just started testing out this app and the support in setting up the account was beyond phenomenal. Great support on the online chat as I was helped setting up the account.

STR8 SPORTS, Inc.
United States
About 16 hours using the app
December 26, 2023

Absolute fantastic app and loved it the performance of the app. Especially the marketing girl Greeva explained it in detail and answered everything very polite. I hope this app will benefit for everyone who is looking customer for return the products this app makes it simple and easy.

Autosparz
India
3 days using the app
February 12, 2024

I was helped today by Claire and nothing was too much trouble, I have never had such good customer service or found an app with so much help to set up, really excellent, thank you so much.

Dippy Swim
United Kingdom
About 1 hour using the app
December 20, 2023

Exceptional service from Return Prime! Swift and hassle-free returns, coupled with a responsive and friendly team. Their efficiency and commitment to customer satisfaction have truly impressed me. A go-to for stress-free returns/Exchange—highly recommended!

Zink London
India
4 months using the app
December 11, 2023

Return Prime customer service rep "Wonder" gave me absolutely incredible customer service. She needs a raise or one hell of a bonus. She helped me step-by-step make sure this app was up and running. I expected to get a bot giving me articles to read, but I was immediately linked to a real person making my set up extremely efficient by an expert. I would have been in tears without their help. So happy to have this set up, as the practice run looked so simple and user friendly for customers. My main goal was to have an app that provided shipping labels immediately to customers, and I am able to do this from the free plan. I am motivated to stay with this company when I am ready to upgrade plans bc I couldn't imagine better customer service elsewhere.

evirwild
United States
2 days using the app
November 28, 2023

"This app is a lifesaver! The Return Prime system is efficient and user-friendly. I can easily process return requests, keeping my customers happy. It has streamlined my customer service, and I couldn't be happier."

curlrevive
India
3 months using the app
January 8, 2024

Customer service was amazing! I love how they helped and responded to my questions. Thank you! *wink*

Nation Athletics Bjj
United States
4 days using the app
November 28, 2023

Absolutely phenomenal customer service! They respond with lightning speed, guide me through every step, and the app is incredibly user-friendly. Without a doubt, it deserves a rating of 1000 stars.

fairypeony
Algeria
7 months using the app
January 4, 2024

Return Prime for Shopify is a standout for managing returns and exchanges. Its intuitive interface and efficient process make handling customer returns hassle-free. The customization options are a plus, providing flexibility to match our store's policies. Highly recommended for any Shopify store seeking a reliable returns management solution

Adorehome
Romania
1 day using the app