Return Prime: Order Return

Order returns, exchange, return label & store credit refunds.

Shopify app insights
  • Popular with businesses in the United States

Free plan available. Additional charges may apply.

App highlights

  • Speed tested: low impact to your online store


5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

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71 - 80 of 219 reviews


Location Malaysia
Time spent using app 7 months

Super fast response by the help team, convenient to use app, definitely recommended, keep up the good work


Location United States
Time spent using app 11 days

Just installed the app and happy it does so much more for the same price as our last returns app. The support was AWESOME! They were there on the live chat immediately and walked me through all the steps needed to get set up. I find the app incredibly user friendly and very easy to navigate. Thanks Return Prime!

Queen's Posh Accessories

Location United States
Time spent using app About 1 hour

Though I only had help installing the app. The rep Wonder was amazing. She took over the process and set it up from start to finish. I hope the app performs just as well as her. Thanks


Location Germany
Time spent using app About 1 hour

Best returns management app i tried so far! Really easy installation and a very nice support-team! 5 Stars!

متجر ليل كوفي

Location Egypt
Time spent using app 4 days

After trying many similar services, I find that this application is great (pricing - customer service - ease - they take into account that every store has a brand and customization is very easy).


Location Romania
Time spent using app 3 months

Very good customer service and very responsive. They helped me everytime I had an issue with the app. Good job!


Location Saudi Arabia
Time spent using app 2 days

We have been struggling to find the right platform to facilitate our returns and exchanges. not only does return prime provide the option for customers to exchange their items but it is so smoothly linked with shopify that almost everything is automated and updated throughout the process. we have been working with Shubham to get the portal customised to our very specific needs and he has done above above and beyond to create something tailored to our needs. He worked so hard and was so helpful the entire process was amazing. We canot wait to continue using it (we processed a couple of requests and so far its been excellent) Thank you Shubham and team!!!!


Location United States
Time spent using app 3 months

Great App. Much easy to handle returns for my team and also for customers. Many options for refunds and exchanges

Direct TV Parts

Location United States
Time spent using app About 1 month

We work in a very technical business selling TV Parts so we needed a very specific and technical returns app. Return Prime met all of our needs with flying colors and in fact, we required some custom coding to alter our return portal and the team at Return Prime took care of us ASAP. Their support and technical teams are very communicative and honest and they helped us come to a custom solution for our business. We employ a lot of apps on the Shopify Marketplace and Return Prime is by far the best supported and active team we have ever worked with. We cannot thank them enough for all their hard work and if they develop any other applicable products for our industry you can bet we will be the first ones to install them!


Location India
Time spent using app 5 months

Brilliant and thoughtful app. The developers of this app have included all the possible use cases of the return-refund-exchange process. User and seller friendly interface. Prompt support team. The team was extremely helpful while onboarding process and resolving our concerns. Definitely recommend for channelizing the Returns Process