Return Prime:Order Returns app , 402 reviews
I just added this to my store. I wanted to start off with the free plan with 5 requests a month. I was setting up everything and noticed I have to pay $19.99 a month to be able to let my customers exchange for other products. That seems a little pointless to me and does not make any sense. If you are going to allow up to 5 requests (exchanges and returns) for a free plan, shouldn't that include any EXCHANGE? or at least offer a free trial? I will be switching to another app unfortunately.
This app has a lot of great features and seemed the best of all the ones I tested. However, the lack of a visual notification email editor is a very big miss. You're forced to write in raw HTML, pay extra for help creating templates, or create them yourself. My team just needed a simple way to make text changes on the fly without having to look at code.
The app works well and looks great on our site, but after using it for a few months, the only complaints we have are: 1. There is no way for us to receive a simple notification from the app when a return request is received unless we BCC our customer service email address when a notification is sent to the customer. We currently have that email notification disabled because in the event of a customer initiating a return for five items (for example), they - and we - would receive FIVE individual emails for each item. Several customers have expressed how annoying this is, which is not good. 2. When a customer returns multiple items (which happens all too frequently), we need to process individual refunds for each item, which is annoying for both us and our customers. A customer shouldn't be receiving five refund notifications when returning five items. Again, not good. 3. The "Wonder Woman" live chat is kooky and no solutions ever come from the conversations. We're all adults. Why can't we just talk to a person who knows what they are talking about instead of a fictional character? Please find a way to combine all the items being returned together into the same return request, and one single refund...and please figure out a way to have the app send us a quick notification when a new return request is received. If those things happen, this app will be perfect.