Return Prime: Order Return app

Return Prime: Order Return app

Free plan available. Additional charges may apply.
Rating (5)
310 reviews
6 reviews
Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
6 reviews
December 1, 2022

Still in the final setup phases of this app, but so far fairly happen. I did find that it doesn't integrate perfectly with UPS for automation (auto-approval of requests), but otherwise the customer interface is great and the admin interface is straightforward. The support chat is pretty quick and helpful as well. Looking forward to getting fully up and running.

All-Star Sports
United States
Time spent using app: 10 days
June 29, 2022

We are switching to this app currently and while we initially ran into some bugs with our Shipstation integration and email notifications, the support we have received from the tech team has been phenomenal. I have never experienced such wonderful service with a software provider before.

United States
Time spent using app: About 2 months
November 10, 2021

Support is prompt and good. Functions are good, but need to integrate few more things - multiple items to be exchanged/returned should be in 1 order and not in multiple orders, auto crediting of Store credits/discount code after deducting built in charge for returns. But overall has been good for us, saves lot of time in manual return / replacement order creation and tracking.

Urban Space Home Furnishing
Time spent using app: 7 months
August 16, 2021

Application bien faite et facile d'utilisation et service d'aide au top !
Ils m'ont installé le code sur ma boutique en quelques minutes !

Not Parfaite
Time spent using app: 1 day
Edited August 10, 2021

Update: Unfortunately, we were not able to move forward with the Return Prime: Order Return by Appsdart. The app requires the customer to request a separate return for every single line-item on the order. Most of our orders have multiple line-items, and this would be a major inconvenience for our customers, and for us on the back-end. We reached out to Appsdart about this, and were hoping a solution could be created. After a few weeks of waiting, it does not appear a solution has been achieved, and we will have to continue searching for an app that meets our needs. First, we want to say how much we appreciate the incredible support and service we have received while setting up the Return Prime: Order Return app. We wish all Shopify app developers were so incredibly responsive. We are using the Return Prime: Order Return app because we were looking for an app that was clean and simple, and that we could modify to meet our specific needs (such as generating our own RMA/RGA numbers). As we set up the app (which was very easy), we ran across a few things that we needed to modify, reached out to the developer and received an almost instantaneous every time. Not only was the response quick, the solution provided was perfect. Appsdart has won us over, and we intend to be a loyal user.
United States
Time spent using app: 12 days
Edited December 21, 2020

Updated Dec 2020: The developers have reached out to me to work on some fixes. Due to their response I am updating the stars to 4 for their customer service. Original Post: I downloaded the app. I'm not a fan of it making me register outside the Shopify environment. I also accept Exchanges for up to 2 years, but they have set an unknown limit on this. Next, when trying to edit the Exchange/Returns during initial setup it kept being stuck in a loop and there was no way to break it. App is currently not working as intended. There may be something off with the redirect after you initially set your choices. (1 Star)

Biomodex US Ordering
United States
Time spent using app: 15 minutes