Return Prime: Exchange &Refund , 597 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants find this app beneficial for automating the return and exchange process, enhancing efficiency. It's praised for its robust features like processing single refunds for multiple items and customization to match the merchant's site. The seamless integration with platforms like Shipstation is appreciated for easy return shipping management. The responsive and proactive customer support is highly valued for its commitment to quick issue resolution and merchant satisfaction. It's seen as a valuable tool for streamlining return processes and improving customer satisfaction.
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We've been using this app for quite some time now, and and while some things were a little strange and clunky at first, a LOT of improvements have been made and new features added during that time. The ability to process a single refund for multiple items being returned is huge, and made things a lot easier for us and our customers. Support is always fast to respond (often instant) and very helpful, and they have implemented features that we've been asking for. We also recently updated out site using a new theme, and our developer had no trouble customizing the app's text and buttons to match the style of or new site, so that's another plus. Doing it right, Return Prime!
Return Prime has been a great solution for our returns and exchanges! I love that you can create different rules for exchanges versus returns - a lot of other apps don't have that. The customer service is SO responsive and they will walk you through any questions you have & responds within minutes
If you're looking for an easy way to handle returns on your Shopify store, this app is a game-changer. It's super reliable and packed with great features. Plus, the support team is lightning-fast at getting back to you if you need any help. Highly recommend!
The best customer service experience I have ever received. Easy to reach, human interaction, quick, very helpful. It is companies with this type of CS that puts a smile on my face. As a new user I had lots of questions, the staff were very patient with me and willing to work through the issue until the end!
Very useful app, on back end and also as front end. We use it for the exchange and it's really well done. Great support from the team
So helpful!! Always making exchanges/returns easy! Thanks so much!
Return Prime has been a helpful tool with a super helpful support team.
Their product allows us to have an industry-standard return and exchange process, improving our customer experience, as well as our internal management of returns by providing us a workflow that we can actually operate and monitor very easily.
From my experience, their support staff is easily available and can help with everything we've ended up needing.
Integrates with Shipstation, too, so managing return shipping is automated and easy.
I do recommend!
Very good service , satisfied with instant solutions.Would like to get plans with more than 450 request per month
Great customer service, quick response and effective
I would like to say thanks for quickly help and my issue has been resolved.