Return Prime: Order Return

Order returns, exchange, return label & store credit refunds.

Shopify app insights
  • Popular with businesses in the United States

Free plan available. Additional charges may apply.

App highlights

  • Speed tested: low impact to your online store

Key values section

Multiple Logistics Integration

Connect logistic account to generate & send return labels instantly to customers. Track shipment & know when it reaches back warehouse.

Instant Support with Live Chat

Get your setup done in minutes with the help of our super active live chat support. Install and ping us to get started in few minutes.

Customise & Translate Flow

Setup different policies for returns & exchange. Offer only returns or exchange, translate customer journey and restrict return on products.

App details

Return Prime: Order Return

Return Prime: Order Return

5 start rated by our loving customers! We will not disappoint you :)

Return Prime helps you manage all your returns, exchange and refunds at one place. It lets your customers request a return and exchange on their own helping you reduce your support queries. You can send return labels and refund customers instantly via Gift card, discount code or to their cards.

Why do you need a returns or exchange app?

We often underestimate the power of building a trust worthy brand and do not realise the real reasons for low conversions and repeat purchases. A research shows that brands providing easy order return to their customers have seen their shoppers coming back more often to purchase again. A dedicated return centre with easy return policy is now a must for every customer focussed brand.

Highlights

  1. Define return and exchange window as per your policy to automatically restrict customers from returning the product
  2. Ask customers for photos and additional information before they can request a return or exchange
  3. Translate your entire customer returns journey in any language of your choice
  4. Use our automation to automatically approve all requests to make a fully automated returns system
  5. Design and send email notifications to your customers in any language
  6. Connect your logistic account and send return labels instantly to your customers
  7. Create reasons specific to a product/collection
  8. Refund via gift card, discount coupon or directly to the customers card
  9. Charge for return labels and deduct from customer's refund
  10. Restrict returns or exchange on specific order or products
  11. Let customers exchange with any other product of their choice
  12. 14 Day refund on all paid plans, no question asked

World class support

Our support has been one of the best in the industry and you can hear about it everywhere in our reviews too. We believe in going beyond our duties to ensure you get the value out of the app and we will do everything to help you in all possible ways.

Integrate with major logistic, 3PL and other apps:

*Deutsche Post DHL Germany (DPDHL) *USPS *UPS *Shipstation *Canda Post *DPD UK *Fedex *Bluedart *Shiprocket *Pickrr *Delhivery *Shyplite *Shadowfax *iThinklogistics *Shippo *EasyParcel *Cargus *Quiqup *Ship IDF *Interakt Whatsapp *eRetail by Vinculum *MageNative *Glood *AppOkart

We are agency & partner friendly too.

Launch date

Integrates with

  • Plobal Apps
  • Hulk Apps
  • Unicommerce
  • Razorpay
  • Limechat
  • Appmaker
Return Prime: Order Return

Return Prime: Order Return

5 start rated by our loving customers! We will not disappoint you :)

Return Prime helps you manage all your returns, exchange and refunds at one place. It lets your customers request a return and exchange on their own helping you reduce your support queries. You can send return labels and refund customers instantly via Gift card, discount code or to their cards.

Why do you need a returns or exchange app?

We often underestimate the power of building a trust worthy brand and do not realise the real reasons for low conversions and repeat purchases. A research shows that brands providing easy order return to their customers have seen their shoppers coming back more often to purchase again. A dedicated return centre with easy return policy is now a must for every customer focussed brand.

Highlights

  1. Define return and exchange window as per your policy to automatically restrict customers from returning the product
  2. Ask customers for photos and additional information before they can request a return or exchange
  3. Translate your entire customer returns journey in any language of your choice
  4. Use our automation to automatically approve all requests to make a fully automated returns system
  5. Design and send email notifications to your customers in any language
  6. Connect your logistic account and send return labels instantly to your customers
  7. Create reasons specific to a product/collection
  8. Refund via gift card, discount coupon or directly to the customers card
  9. Charge for return labels and deduct from customer's refund
  10. Restrict returns or exchange on specific order or products
  11. Let customers exchange with any other product of their choice
  12. 14 Day refund on all paid plans, no question asked

World class support

Our support has been one of the best in the industry and you can hear about it everywhere in our reviews too. We believe in going beyond our duties to ensure you get the value out of the app and we will do everything to help you in all possible ways.

Integrate with major logistic, 3PL and other apps:

*Deutsche Post DHL Germany (DPDHL) *USPS *UPS *Shipstation *Canda Post *DPD UK *Fedex *Bluedart *Shiprocket *Pickrr *Delhivery *Shyplite *Shadowfax *iThinklogistics *Shippo *EasyParcel *Cargus *Quiqup *Ship IDF *Interakt Whatsapp *eRetail by Vinculum *MageNative *Glood *AppOkart

We are agency & partner friendly too.

Launch date

Integrates with

  • Plobal Apps
  • Hulk Apps
  • Unicommerce
  • Razorpay
  • Limechat
  • Appmaker

Free Forever

Free

  • Includes 5 requests every month
  • Connect any 1 logistic of your choice
  • Instant support even on free Plan
  • Mentoring to grow your business

Grow

$19.99/month

$0.49 per additional request after 60 requests

  • Includes 60 requests every month
  • Connect upto 2 logistic of your choice
  • Refund via Gift cards
  • Allow exchange with any product from store

Grow

$49.99/month

$0.49 per additional request after 180 requests

  • Everything in $9.99 plan plus
  • Includes 180 requests every month
  • Add upto 2 users

Grow

$99.99/month

$0.49 per additional request after 450 requests

  • Everything in $49.99 plan plus
  • Includes 450 requests every month

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Valdez Vogue Klozzet

    Location United States

    Listen Return Prime 5 MORE STARS ***** TO MAKE IT 10 STARS, Highly recommended and this isn't a joke, they have awesome features that makes sense and set you up for success. I had a rep just now his name is Shubham, he went above and beyond for me to ensure he teaches me how to use the app and even volunteered in editing my policy pages making sure everything made sense, I'll be upgrading to the paid plan soon to enabled some more features, what you guys are waiting on please reach out to return prime and let them walk you through the app. Shubham your a boss bro thanks alot, and please send me an email so i can get the email you left me I accidentally closed the meeting and lost the email but hope you can see this review

  • Little Leather Soft Sole Baby Shoes

    Location Australia
    Time spent using app About 1 hour

    Very impressed with this app. Looking forward to seeing it operate in my store. Seamless integration.

  • Frizz + Co™

    Location Canada
    Time spent using app 3 days

    Amazing customer support who helped to install the widget on my customer account page without any problems. Great design and provides my customers with a seamless returns process.

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