Return Prime: Order Return

Return Prime: Order Return

by Appsdart

Order return & exchange with gift card refund, automated label

4.9 of 5 stars(26 reviews)

Multiple Logistics Integration

Integrate more than one logistic partner to manage seamless operations for all your Returns/Exchange requests and generate automated labels.

Instant Support with Live Chat

Get your setup done in minutes with the help of our super active live chat support. Install and ping us to get started in few minutes.

Customise & Translate Flow

Setup different policies for returns & exchange. Choose only to offer Returns or Exchange & translate customer flow in your own language.

About Return Prime: Order Return

Why do you need a returns or exchange app?

We often underestimate the power of building a trust worthy brand and do not realise the real reasons for low conversions and repeat purchases. Letting your customers return or exchange the products of their order with ease is the most important step towards building trust. A research shows that brands providing easy order return to their customers have seen upto 96% shoppers coming back to the business to purchase again. A dedicated return centre with easy return policy is now a must for every customer focussed brand.

Built with our customers

We started our journey small. We built, tested and iterated Return Prime multiple times before launching a Public App here on Shopify App store. We carefully crafted the customer returns and exchange journey to ensure it's easy to use and at the same time our merchants have all insights about every return and exchange request they receive. You can definitely trust us on our experience and expertise around the industry and product.

Kickass Passionate Team

We are a super small team but highly passionate about solving real world eCommerce problems. Features like store credit refunds, automated labels, translation, customisable return policies, customer journey translation etc. are all a brainchild of this team. Do interact with us through the chat widget on your dashboard if you want to test us out :)

Support all Major Logistic Partners

We are easily integrable with all top logistic partners. Few of them are:

*Deutsche Post DHL Germany (DPDHL) *USPS *UPS *Shipstation *Canda Post *DPD UK *Fedex *Bluedart *Shiprocket *Pickrr *Delhivery *Shyplite *Shadowfax *iThinklogistics *Shippo

See the app in action

Explore how the app works in an example store.

View example store

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4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
  • 3 of 5 stars
    4% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews

Made For Her Label

This app made our return , exchange and refund process very easy. Thank you so much . Great work by the team.

First, we want to say how much we appreciate the incredible support and service we have received while setting up the Return Prime: Order Return app. We wish all Shopify app developers were so incredibly responsive. We are using the Return Prime: Order Return app because we were looking for an app that was clean and simple, and that we could modify to meet our specific needs (such as generating our own RMA/RGA numbers). As we set up the app (which was very easy), we ran across a few things that we needed to modify, reached out to the developer and received an almost instantaneous every time. Not only was the response quick, the solution provided was perfect. Appsdart has won us over, and we intend to be a loyal user.


For some reason, the track order page loads very slow on my site. And it’s the only page that does that.