POS Returns Without Receipts

POS Returns Without Receipts

리뷰 (4)

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2025년 1월 9일

Has anyone got in touch with this provider? I installed it but it doesn't work and I can't get a hold of anyone.

SoHa Living
미국
앱 사용 기간 대략 6시간
답글 Riess Group개 2025년 1월 14일

Hey there! We discontinued this app before you installed it (it's not listed in the app store anymore) but if you need anything you can always reach us at hello@riessgroup.com!

Kindly note Shopify has released a native version of this which is why we are discontinuing our app. You might be good to go with the native feature, and not need an app :)

2024년 10월 10일

No response to support requests
No way of attaching a customer name to the transaction
No receipt printed once gift card issued

Maze
영국
앱 사용 기간 1일
답글 Riess Group개 2024년 10월 23일

Hi there Maze team! We see that your ticket was sent to our helpdesk spam folder. Our average response time is under 1 hour normally. Our support team has just sent you a note if you'd like further help.

We can't print receipts of the gift card directly in the app due to Shopify limitations. You can still print the gift card by pulling it up on the customer's profile in Shopify POS.

Customers definitely can be attached and we'd be happy to help with that.

We'd love to answer any other questions you have! Hope you are having a great week.

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