POS Returns Without Receipts

Name: POS Returns Without Receipts
Brand: Riess Group
Rating: 3.4 (3 reviews)

Omtaler (3)

Samlet vurdering

3,4

Antall per vurderingsnivå

67 % av vurderingene er 5 stjerner
2
0 % av vurderingene er 4 stjerner
0 % av vurderingene er 3 stjerner
0 % av vurderingene er 2 stjerner
33 % av vurderingene er 1 stjerner
1

10. oktober 2024

No response to support requests
No way of attaching a customer name to the transaction
No receipt printed once gift card issued

Maze

Storbritannia

1 dag bruker appen

Riess Group svarte 23. oktober 2024

Hi there Maze team! We see that your ticket was sent to our helpdesk spam folder. Our average response time is under 1 hour normally. Our support team has just sent you a note if you'd like further help.

We can't print receipts of the gift card directly in the app due to Shopify limitations. You can still print the gift card by pulling it up on the customer's profile in Shopify POS.

Customers definitely can be attached and we'd be happy to help with that.

We'd love to answer any other questions you have! Hope you are having a great week.