POS Returns Without Receipts

Name: POS Returns Without Receipts
Brand: Riess Group
Rating: 3.4 (3 reviews)

評價 (3)

整體評分

3.4

各級評分數量

67% 的評分為 5 顆星
2
0% 的評分為 4 顆星
0% 的評分為 3 顆星
0% 的評分為 2 顆星
33% 的評分為 1 顆星
1

2024年10月10日

No response to support requests
No way of attaching a customer name to the transaction
No receipt printed once gift card issued

Maze

英國

使用應用程式 1天

Riess Group 已回覆 2024年10月23日

Hi there Maze team! We see that your ticket was sent to our helpdesk spam folder. Our average response time is under 1 hour normally. Our support team has just sent you a note if you'd like further help.

We can't print receipts of the gift card directly in the app due to Shopify limitations. You can still print the gift card by pulling it up on the customer's profile in Shopify POS.

Customers definitely can be attached and we'd be happy to help with that.

We'd love to answer any other questions you have! Hope you are having a great week.