What is Igloo Free Returns Protection?
Think of it as *free returns insurance*
It enables shoppers to have the option of free returns at 1-3% of product value. This fee is paid by shoppers at checkout, making it completely free for merchants.
As a one-stop solution, Igloo removes the hassle of managing returns and claims on different platforms. Hence, the post-purchase experience is made fuss-free for both parties.
*This app, along with Ninjavan's integrated logistics service, is specially made merchants who transact and ship domestically within Singapore.*
Merchants outside of Singapore can email us at merchants-shopify@axinan.com for a customised solution. We are planning to roll this out internationally over the next few months.
Seamless and Delightful Returns Experience for Shoppers
- Shoppers Can Opt-in for Free Returns – Businesses with flexible return policies often see higher sales and customer retention.
- Returns Submitted Through Our Platform – Shoppers no longer need to email you for customer support as the system processes their requests, allowing for a fuss-free returns process.
Flexibly Choose Your Products Applicable For Returns
- Add Free Returns Option to Selected Products – Create your own return policy by choosing which products are applicable for returns.
- Reject/ Accept Return Requests – Review images and reasons for returns before approving the request. This allows you to set your own return rules and moderate requests.
Track and Manage Returns Efficiently
- Integrated Claims Management Portal – Save time and additional costs by managing and tracking all returns on one platform.
- Mobile Ready Portal – Conveniently manage returns while on the go with our mobile platform.
Improve Customer Satisfaction with Prepaid Delivery Services
- Integration with NinjaVan in Singapore – Allows customers to conveniently opt for free NinjaVan pick-up services.
- Own Courier Choice – Customers also have the option to ship their returns by themselves. We will offer them a full refund on their courier costs upon the upload of their shipping receipts.
Enjoy Free Returns
- Pass Return Costs to Customers – Customers fully pay for the return premium, which differs between products.
How does it work?
- Install Igloo Free Returns Protection and add this feature to selected products
- As part of the checkout process, customers can select Free Returns to be protected. The premium fee will be charged to them.
- If they wish to return the product, customers will submit a claim via the system that is subjected to your approval.
- Should you approve the return, customers will then be assigned a prepaid delivery label and are able to arrange a pick-up with NinjaVan.
