Return Rabbit

They really need better customer support. Having to wait days until someone replies to an email is a pain when you have a business to run. If I did not have Ship Station and the app was free with it, I would definitely get rid of it immediately!! So irritated with this app not working.

We switched to Return Rabbit about 8 months ago after discovering they had more robust features than our previous platform. It was a seamless transition and we are very happy with the product so far. Their customer service is unlike anything we have experienced with other apps. Their entire team is accessible, responsive, and they take a proactive approach to analyzing our returns data and informing us as to how we could be doing better.

We finally took the plunge to automate our returns process to streamline our DTC business as we saw our e-commerce growing. Return Rabbit has not only saved us manpower, but it has also boosted our ability to retain sales and customers through exchanges, while giving us valuable insight into customer preferences and product feedback. Friendly and easy-to-reach support team.

Spoke to multiple returns providers (Narvar, Loop, Returnly) and a lot of them promised these fancy features but after looking under the hood they were all smoke and mirrors. When asked if they can build out certain functionality/features these other providers were unable to, unwilling to, or tried charging an arm and a leg. Return Rabbit was quick on a few feature builds, support, and most of all our exchange rate went from 5-10% to 16%. This is a scrappy company that delivers exceptional value for the price point compared to some of the other guys. Would recommend trying them out and if you can, work with Ryan he will make sure you get set up right!

This app has freed our team up with automated returns, an easy to use dashboard for customers, and their excellent support team - always quick to help. This is a must try for anyone looking to elevate their Customer Experience!