Return Rabbit

This app has freed our team up with automated returns, an easy to use dashboard for customers, and their excellent support team - always quick to help. This is a must try for anyone looking to elevate their Customer Experience!

Massively improved our operations. highly recommend.
Massively improved our operations. highly recommend. (sorry for the repeat, this app forced me to write minimum 100 characters)

Return Magic is done. To replace it, I evaluated 15 return apps and interviewed 11. Typically, the reps will tell you what you want to hear. Not what you need to know. I actually installed another return app only to discover it did not have the capability the rep promised and we needed. Most of the other apps were either more costly or beyond our needs. I found Return Rabbit. The rep was honest and straight forward. I could tell very quickly he really understood the app and explained how it could match our needs. I installed Return Rabbit and as it turns out, RR is a high value and cost efficient app. It has remarkable depth and automation capability and has saved us considerable customer service time and expense. Onboarding was straightforward and done quickly because the onboarding technician was insightful and easy to work with. After onboarding, follow up meetings were held to answer questions and make needed modifications. RR made changes to their program to further match our changing needs. It is an incredible app and my only regret is not finding it sooner.

We switched to Return Rabbit about 8 months ago after discovering they had more robust features than our previous platform. It was a seamless transition and we are very happy with the product so far. Their customer service is unlike anything we have experienced with other apps. Their entire team is accessible, responsive, and they take a proactive approach to analyzing our returns data and informing us as to how we could be doing better.

The entire staff was extremely helpful while integrating from our old returns platform. Using return rabbit has made processing returns and exchanges so much easier for us.