ReturnBear

The ReturnBear team has been amazing from our first walkthrough of their offering, to getting our return portal set up and for returns processed since then.
The software is easy to use and offers great automations to help streamline our process and make things easy for any clients needing a return or exchange. Any hiccups (rare!) are quickly responded to and addressed in a timely fashion.
Having many drop off locations available as an option vs postal returns has been fabulous.
Consolidation and return of returned items is fast and well organized.
Cannot say enough great things about ReturnBear!

We have been using Return Bear for just over a year - and it has been wonderful. Anytime there has been an issue or problem, be it from our end, or our customers - RB is so quick to resolve it. Their communication is quick & clear. The team is very knowledgeable & friendly. Honestly, I cannot say enough good things about Return Bear !! Highly recommend them.

Really impressed with the software, physical presence, and team behind ReturnBear. They really fill a gap within the ecommerce world for reverse logistics, and it's not at a cost; we've actually been able to save on our returns process by switching over, as their ability to receive and redistribute product efficiently has been a huge benefit for our 3PL and overall returns processing.

If you're looking to tighten up your reverse logistics and save in the process: run, don't walk, to ReturnBear!

I was ReturnBears first customer as they were building out the platform and I couldn't be happier with the process and level of service I have received along the way. Its been exciting to see how they have grown and evolved over the years and are always prioritizing how to best serve their stores. Highly recommend!

For customers, buying shoes is tough and having an easy/painless return process is an advantage when it comes to overcoming objections and hesitations before the purchase. The fact that customers can drop off their returns at a nearby location and get their refund almost instantly has been a great boost to get first timers to the brand.

As a brand without our own physical stores, this allows us to be more competitive in the market vs the retail channel. Over Q4, we saw over half of our returns go through the drop off location! This saved us $$ as well since we were able to consolidate returns through ReturnBear vs having individual packages come back to our warehouse (Shipping in Canada is a big expense line for eCommerce).

The team at ReturnBear have been fantastic partners, they're quick to respond and always improving their platform. Highly recommend.