ReturnGO Returns & Exchanges

11 stars if I could. We have a very large customer base and were trying to deal with both exchanges and returns plus warranties that have to be serviced for a year after purchase. We tried Loop and Return Rabbit and both failed to provide a reasonable solution, or one that worked at all. It was pretty frustrating and we had a lot of annoyed customers. Enter this company and their software. I booked a setup time with their developer and they had us up and running in just a few minutes with use cases that work extremely well for us. We also had a few suggestions for how things could be further customized to make things even better and were impressed to hear about their constant development and new features coming out. Added to that, their subscription is 20-50 times cheaper than the other services! Using this software is a complete no-brainer for us. Highly recommended and their customer service with the chat within the app is second to none. I'm very impressed.

Much more features and options in this one compared to the counterparts. Very friendly customer support and some very ambitious future plans for this app.

ReturnGo is amazing. I've been using them since shortly after they started the app and am super satisfied! They are constantly improving it and adding new features - the developers are super active in managing and improving the app. I love the experience it offers my customers and the ability to retain sales by offering instant exchanges and custom return policies depending on if the customer requests a return to a gift card or to their payment method. I am here for the long haul.

Easy to use and set up. Fast helpful customer service when needed, would recommend to other Shopify stores

Amazing product
Great people behind it Top notch Costumer service A must have in any shopify store !

Their staff have been SO helpful, and have been incredibly useful. I cannot thank Geanica especially, who has been an absolute blessing for setting everything up for us. Their team is responsive, quite literally responding instantly, and cut straight to the point and can answer your questions. I highly recommend this app for you to use for returns. I have tried SO many other apps, but this one has been quite literally perfect. Thank you to this team again! And Geanica especially.

These guys have some of the best support i've seen from all apps on Shopify. Also I tested multiple return apps, this is definitely the best i've seen.

We are using ReturnGo on multiple Shopify stores. Great setups and customization possibilities.
Plug and play with great integration partners and sweet and helpfull team.

Extremely happy with this app and the customer service! Super responsive staff with my endless questions. I am not a pro so needed some assistance to understand things. Chris was extremely patient and understanding and helped me accomplish my goals. Their chat feature for help was awesome and got me the help in needed immediately. Been using this app for a year now and makes returns and exchanges run smoothly. Highly recommend!

I have nothing but great things to say about this app. The customer service is stellar and the app works very well. The team is extremely happy to help with any issues we've had.