ReturnGO Returns & Exchanges

L'application ReturnGo s'est révélée être au-delà de nos attentes. Facile à mettre en place, elle permet de gérer les retours pour remboursement et échanges avec une flexibilité et une possibilité de personnalisation surprenante. La multiplicité des politiques de retours permet de gérer avec aisance des retours de différents types dans différentes zones géographiques, vers différentes adresses et selon différentes typologies de clients. Le multilingue est bien géré. Et le service client est tout simplement fantastique ! 5 étoiles bien méritées.

Used after Return Magic shut down. Works well, notable improvement to Return Magic. Would recommend if looking for affordable return portal.

I am thrilled to have discovered ReturnGo! I had previously been using ReturnMagic for many years, but Return Magic was acquired by Shopify, and Shopify pulled the plug on ReturnMagic (and there was no development or features added since Shopify acquired the app). ReturnGo is a welcome breath of fresh air! VERY responsive sales and support team.
The developers are actively adding and fixing and refining. As of 08-March-2022, I'd say most of the growing pains are behind them, and ReturnGo is all we need or want. The UX on the customer side is clear.
EVERY word on the UI can be edited.
They now allow a return label fee per return shipment.
RELALY LOVE the exchange workflow with draft order ready to 1-click process. About half our returns are color swap exchanges, so this is a very welcome feature. We can also ship the exchange on carrier scan - very Amazon like and great for the customer. I am not in love with the customer-facing email formatting. I have asked the devs to look at converting to plain text or a less complicated html structure. Overall, if anyone is migrating form Return Magic, this is a no-brainer.
If anyone is considering this because their return app is $$$$, this is your possible winner. I will jump back and update this review periodically. [UPDATE, 15-MAY-2022]
ReturnGo has been a 5-star experience for our team and our customers.
We have not had a single "your return process is complicated" from customers (which we had all the time with ReturnMagic) The ease of processing returns and exchanges on our side are also effortless.. one-click draft orders for exchanges saves time and money.
and partial exchange and refund makes it easy on the customer and us, I have only needed to engage with the support team once in 2 months for a routine question, and the chat service was fast and responsive to my question. The only thing that would make this app better is if made my coffee for me every morning. Thank you to the entire team @ ReturnGo for making this part of my business easier and better for the customers (and us).

insane assistance , thank you angelo for the fast and detailed support !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Once you get someone they offer a great service! Through the chat seems to be the best way to communicate with the service team.

I used this app for the returns portal. The CS team was really helpful and assist me with all my queries.

Amazing app! It totally simplifies returns/exchanges. Worth every penny. Eyal & Aviad were an amazing help to my experience!

Very good support, they always helped me! the only app with an modern, easy and professionell return portal.

Got everything set up via youtube videos & it was all wrong. Spoke to someone on the online chat at 11pm UK time and was helped by the amazing Nikki... She helped me get everything set correctly (she's a credit to your company) The app seems great from first glance and offered at a very good price

Return Go is a fantastic application that allows you to easily manage returns from all over the world. It is very easy to set up and allows you to choose from many types of resolution. The technical support is super efficient, responds very quickly and always tries to fulfill all the requests. Absolutely recommended!!