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I had uninstalled it, but it's keeps charging the fee, can anyone help to solve it? it keeps charging for a year while I uninstalled it a year ago...
Thank you for bringing this to our attention. According to both our records and Shopify's, it appears the app wasn’t uninstalled from your Shopify admin. However, we understand that you haven’t been using it, and we’re here to help resolve this matter to your satisfaction.
We’ve tried reaching out over the past few days, as we’re committed to finding a solution that works for you. Please let us know a convenient time for us to discuss this further, and we’ll work together to address the charges.
must have app
Excellent customer service and always fast response form the support team.
A huge thank you to Carla from customer service. She greatly helped us by working hard on a request that wasn't simple. We now have the solution to our problem! I highly recommend Return-Go.
Bad App. It can not cancel the plan from the dashboard
Thank you for your feedback. We’re sorry to hear about your experience. Our app can be easily uninstalled from the Shopify admin, and we also provide a detailed knowledge base article to guide you through the process.
It seems you reached out to our chat support shortly after installing the app on a Sunday, and we regret that we couldn’t assist you in real-time. We apologize for any inconvenience this may have caused.
We’ve been trying to reach you over the past 10 days to help resolve this issue, but haven’t heard back. Please feel free to get in touch so we can clarify and address any concerns you may have. We’re here to support you and improve your experience!
Their support is suuuuper helpful, they were able to help get my issue fixed in less than 10 minutes. Highly recommend!
Excellent customer service and flexibility in the setup. Reyn has been amazing in assisting with the implementation.
Amazing! The app works well and the team is very helpful. Junessa especially went above and beyond today to literally build a custom offer to limit returns for me. She spent much more time than I would have expected and created something absolutely perfect for my site. Thank you, Junessa! You have made me a loyal customer. :) -Joy
Great app. Returns take a lot of time from our customer support and ReturnGO has helped us to save tons of time. Yes there are some bugs from time to time like everywhere else but their team is always very helpful and all problems are usually resolved within few minutes. Definitely recommend.
Reyn was quick at replying to my issues. I will be sure to contact Reyn again if we have any other issues. Thank you for your help!