Return & Exchange Portal

Manage Returns, Exchanges, Refunds, Return Labels & Credits

Shopify app insights
  • Popular with businesses in the United States

From $17/month. 14-day free trial. Additional charges may apply.

App highlights

  • Speed tested: low impact to your online store

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

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91 - 100 of 200 reviews

Zhivago

Location Egypt
Time spent using app About 1 hour

Great customer support (Mike). Made alot of changed to fit our website's need. Very professional and a great overall experience.

Midori Bikinis

Location United States
Time spent using app 3 months

The support and features at ReturnGo surpass that of any return platform we've used to date! Incredibly, they are also the most affordable. We've been through Return Magic, Loop Returns, etc., and with the new automation capabilities through ReturnGo, they're not right in line with the big players in the game- at a price you can't beat! Support is top-notch and integration is simple and seamless.

Mommy Makeup

Location United States
Time spent using app 3 months

I am thrilled to have discovered ReturnGo! I had previously been using ReturnMagic for many years, but Return Magic was acquired by Shopify, and Shopify pulled the plug on ReturnMagic (and there was no development or features added since Shopify acquired the app). ReturnGo is a welcome breath of fresh air! VERY responsive sales and support team.
The developers are actively adding and fixing and refining. As of 08-March-2022, I'd say most of the growing pains are behind them, and ReturnGo is all we need or want. The UX on the customer side is clear.
EVERY word on the UI can be edited.
They now allow a return label fee per return shipment.
RELALY LOVE the exchange workflow with draft order ready to 1-click process. About half our returns are color swap exchanges, so this is a very welcome feature. We can also ship the exchange on carrier scan - very Amazon like and great for the customer. I am not in love with the customer-facing email formatting. I have asked the devs to look at converting to plain text or a less complicated html structure. Overall, if anyone is migrating form Return Magic, this is a no-brainer.
If anyone is considering this because their return app is $$$$, this is your possible winner. I will jump back and update this review periodically. [UPDATE, 15-MAY-2022]
ReturnGo has been a 5-star experience for our team and our customers.
We have not had a single "your return process is complicated" from customers (which we had all the time with ReturnMagic) The ease of processing returns and exchanges on our side are also effortless.. one-click draft orders for exchanges saves time and money.
and partial exchange and refund makes it easy on the customer and us, I have only needed to engage with the support team once in 2 months for a routine question, and the chat service was fast and responsive to my question. The only thing that would make this app better is if made my coffee for me every morning. Thank you to the entire team @ ReturnGo for making this part of my business easier and better for the customers (and us).

17 Sundays

Location Australia
Time spent using app About 1 month

the customer suport is a stand out. highly reccomend this app for anyone looking to enable easy return process for customers.

Unique LCW

Location United States
Time spent using app About 1 month

Customer support is fantastic. Always available during the week 24/7 for immediate assistance. Always polite and helpful as well. Very refreshing. They will work with you until your issue is resolved to your complete satisfaction. Highly recommended!

Meghan Fabulous

Location United States
Time spent using app 7 days

Great price, great customer service, and overall great platform! The customer service reps respond immediately and are knowledgeable and helpful and the platform is very customizable.

Chi Chi Sport

Location United States
Time spent using app 13 days

Setup was easy, team was very communicative and helpful in answering my questions - overall great experience and very functional!

lucosofficial

Location Pakistan
Time spent using app 10 days

One of the best portal to manage return and exchange. Highly Recommended. I asked for Help the response was super quick.

JENNEN Shoes

Location Australia
Time spent using app 3 months

Great app. It has better features than what we used before. Very helpful and responsive staff! Thank you *An update - support is very helpful and attentive. The hands-on assistance is commendable. I recommend this app. Cheers!

Boys Get Sad Too

Location United Kingdom
Time spent using app 3 months

Got everything set up via youtube videos & it was all wrong. Spoke to someone on the online chat at 11pm UK time and was helped by the amazing Nikki... She helped me get everything set correctly (she's a credit to your company) The app seems great from first glance and offered at a very good price

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