Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support and user-friendly interface that simplifies the returns and exchanges process. Key features include handling returns from multiple stores, offering flexible options like store credit, and managing customer photo uploads. Merchants appreciate its affordability, inventory and order syncing, and defect handling capabilities. The app's instant responses, instant exchanges, and custom return policies are also praised for retaining sales.

April 5, 2022

Without a doubt the best of the best! Super user friendly and the staff is out of this world! They are friendly, attentive and very easy to understand. In general, returns can be a major pain but this app makes the process so smooth. I was very patient and waited a few months to leave this review. I would highly recommend them to anyone looking for a an easy and practical returns solution!

Hook & Tackle
United States
5 months using the app
April 28, 2021

This app is the best return management system I could hope for.
It integrates seamlessly with the store design, functionality, and the support is through the roof.
Customers are using it and are enojying it, making them come back for more shopping.
Great overall, and the price and trial period are amazing.

Strongful
Israel
5 months using the app
May 26, 2021

The best application. No coding needed and it works great with full Shopify integration and best-in-class features like AI. Their customer service is excellent and quick!
Glad the app is adding new features to the platform. ReturnGo has been very helpful and easy to use in solving customer service issues.

LE TRE
Israel
4 months using the app
September 14, 2021

ele facilita muito o nosso atendimento para trocas, o atendimento é eficiente, sempre são atenciosos

LM ESPER
Brazil
4 months using the app
September 28, 2022

Great app. Does what all the other more expensive apps do. Very helpful customer service too. Recommends if you want to save hundreds of dollars on returns!

GARÇON
Canada
4 months using the app
February 17, 2022

Amazing app! Makes managing returns and exchanges so simple! Very user friendly with the extremely helpful support team who are extremely knowledgeable and quick with solutions.

ZERESOUQ
United Arab Emirates
4 months using the app
June 2, 2022

Application très efficace, service et accompagnement très efficace. Nous recommandons sans hésitation

Quintessence
France
4 months using the app
February 2, 2022

I have never seen an app with such amazing customer service. I had so many questions that Nica helped me solve so quickly. She was so patient with me and answered all the questions I had with so much detail. She is the reason that I feel so happy with this app and will continue after my free trial. I'm so excited to be accepting returns with so much ease and comfort now! Thank you Nica!

Laurine's
United States
4 months using the app
July 29, 2022

Excellent app to process your returns! The team helped us to set up our complex returned rules and developed additional features upon our requests.
We have tested multiple return apps after ReturnMagic sunset and found this one as the best option that exists in the Shopify app store. Highly recommend!

Ghospell
United Kingdom
4 months using the app
September 9, 2021

I used this app to reduce our customer service touchpoints on returns & exchanges. The constant updates/development into this app have been incredible to our success.

Atsuko
United States
4 months using the app