Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its top-notch customer service, intuitive interface, and efficient returns and exchanges management. They appreciate its customization features, multi-store management from a single portal, and seamless integration with Shopify. Merchants also commend its affordability, reliability, and the positive impact it has on their businesses by simplifying the return process. Unique features like instant exchanges and custom return policies are also praised.

July 8, 2021

Takes a bit of learning to figure out but it is SUPER helpful and worth it. Support is amazing about going above and beyond to make sure app does exactly what you need it to do!

Wild Junkie
United States
6 months using the app
Edited June 23, 2022

What I love most about this app is the endless possibilities. Once you've got the hang of it and covered your returns preferences, you can move on to create a customer retention methods and much more.

Noa Sharon Designs
Israel
5 months using the app
November 7, 2022

Super application ! Très pratique et un gain de temps dans la gestion des retours. Une équipe hyper réactive avec un accompagnement très professionnel.

FranginFrangine
France
5 months using the app
August 7, 2021

really good app. is helping me a lot with the returns i'm dealing with. must say really advance AI as well.

Tgow Sports
Italy
5 months using the app
February 14, 2023

Amazing solution! A must have app.
Return go provide us exchange and return experience. Support teams is great.
Well done

One Project
Israel
5 months using the app
December 28, 2021

Great support - saves me so much time on returns and makes the process simple and easy for my customers. Amazing amount of customization. Highly recommend.

Herzog
United States
5 months using the app
August 15, 2021

Amazing app, and AMAZING customer service!
If you don't have it yet, download it. It will save you so much time from doing the usual back and forth with your customers. Install and add your carrier (don't forget to add $ balance like I did at first) to get your prepaid labels sent to your customer. Put everyhing on automated and let it go.

BodyLief
United States
5 months using the app
May 30, 2022

The customer service is the best. They helped me setup the app from A to Z. I also have to spend way less time on customer service now everything is finally structured! Thanks a lot!

Happy Feels
Netherlands
5 months using the app
January 6, 2022

We've been using ReturnGo for a few months now and it has really helped streamline our return process and made things more efficient. The developers are always updating and adding new features. Customer support is excellent!

Adored Vintage
United States
5 months using the app
August 12, 2021

I love that I can just set it and forget it. This app takes care of all the tedious work. I has saved me time and saved me from a lot of headaches.
I think one of the best things about this app/company is the EXCELLENT customer service. I love that I can just chat with support get my questions answered quickly. If I ever have any troubles, I know I can count on their help.
Thank you!!!

dalia + jade
United States
5 months using the app