Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants commend this app for its efficient management of returns and exchanges, highlighting features like photo uploads for returns, customizable emails, and automatic stock updates. Its user-friendly interface, ability to handle multiple stores, and multilingual support are also appreciated. The support team is noted for their prompt and helpful service. The app is seen as affordable, offering good value with features like instant exchanges and custom return policies.

February 8, 2022

Very good support, they always helped me! the only app with an modern, easy and professionell return portal.

3 months using the app
February 22, 2022

Got everything set up via youtube videos & it was all wrong. Spoke to someone on the online chat at 11pm UK time and was helped by the amazing Nikki... She helped me get everything set correctly (she's a credit to your company) The app seems great from first glance and offered at a very good price

Boys Get Sad Too
United Kingdom
3 months using the app
May 3, 2021

Return Go is a fantastic application that allows you to easily manage returns from all over the world. It is very easy to set up and allows you to choose from many types of resolution. The technical support is super efficient, responds very quickly and always tries to fulfill all the requests. Absolutely recommended!!

3 months using the app
August 2, 2021

This app is amazing! But Avid is simply fantastic! Could not ask more! Thank you ReturnGo for your support and app!

3 months using the app
January 26, 2022

Will definitely recommended. The support team is responsible to all my questions and they are trying their best to help. I experience some problems with Canada Post and they will always circle back for the solution. Really really satisfied with their service and will highly recommended.

Visual Mood
3 months using the app
November 1, 2022

We started our initial account with ReturnGO for our tv segments as our then returns service was lacking features we needed. We were so absolutely blown away by the outstanding level of service that we have received, that we switched our website to ReturnGO too! We have all the features we need and more. We had the absolute fortune to have Stephen as our account manager and have never received better service! We have had some odd situations arise with our Shopify/website setup, but it has never been a problem for them! The care and attention to detail that we've been given is absolutely unmatched! The 24-7 chat support is incredible and every person that I've chatted with from RTG has been helpful, kind, and knowledgeable - thanks Lian, Mike, Nikki, and more! When we had a weird issue pop up that was time sensitive and hard to figure out, both Stephen (acct manager) and Eyal (founder) went out of their way to set up calls to handle our issue. I am very grateful to you both and to ReturnGO as a whole. We are very happy.

United States
3 months using the app
September 8, 2021

Great experience with their CS team, specifically Lian & Junessa. So helpful & got to the root of an issue that was affecting our returns, but now it's solved! The app itself is definitely worth it as an affordable option out there.

United States
3 months using the app
March 12, 2022

The support and features at ReturnGo surpass that of any return platform we've used to date! Incredibly, they are also the most affordable. We've been through Return Magic, Loop Returns, etc., and with the new automation capabilities through ReturnGo, they're not right in line with the big players in the game- at a price you can't beat! Support is top-notch and integration is simple and seamless.

Midori Bikinis
United States
3 months using the app
February 17, 2022

Exceptional customer service! They are very responsive and human. I am a happy customer for 6 months and every time I had a need they were prompt, kind and beyond helpful in assisting me. I'm a small client and I'm treated like I'm their only/main client, that's so impressive! PS: I'm not commenting on the app here as I already did in the past but I couldn't recommend it enough! Also, they are always improving it

Maestrale Napoli
United States
3 months using the app
Edited September 16, 2021

Return go is a very user friendly application! Their team has been present for the implementation of the app. Their team is just pleasant, understanding and especially very professional ! Thank you !

Boutique 1861
2 months using the app