Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its top-notch customer service, intuitive interface, and efficient returns and exchanges management. They appreciate its customization features, multi-store management from a single portal, and seamless integration with Shopify. Merchants also commend its affordability, reliability, and the positive impact it has on their businesses by simplifying the return process. Unique features like instant exchanges and custom return policies are also praised.

May 31, 2022

ReturnGo is extremely simple to configured. It's integrated with commonly used Shipping App's that saved me a lot of time. Their support team is execellent - they always alwyas get back to you quickly.

Neato B.V.
Netherlands
2 months using the app
September 2, 2022

Very helpful customer service - they always respond quickly and follow up promptly. They have always worked to provide us with solutions and tweaks to their program to best serve our store.

J. Brooks Boutique
United States
2 months using the app
October 7, 2021

ReturnGo Returns & Exchange Portal is an excellent app. The platform and the team behind the solution are straight forward, flexible and able to accommodate business needs unique to our company. We are thrilled to have found them and would recommend them to anyone in need of a simple, well-developed returns and exchange solution.

Decathlon
United States
2 months using the app
June 10, 2022

ReturnGo has been pretty awesome to work with! We made MANY requests when making the jump to the new portal to fit our needs and they did their best to make it happen or help with an alternative solution! Their Customer Service is the BOMB!! SOO Very Helpful! We are so happy so far!!

Kinsley Armelle
United States
2 months using the app
Edited February 18, 2022

Best returns app on Shopify hands down. Extremely customisable, very good support and looks very professional. App is updated constantly and keeps getting awesome new features - unlike other apps which are rarely updated. The price is worth very penny. Highly recommend.

LOBOCKI
Australia
2 months using the app
August 2, 2021

This app is amazing! But Avid is simply fantastic! Could not ask more! Thank you ReturnGo for your support and app!

Milani
Portugal
2 months using the app
July 22, 2022

Excellent app to organise all your returns and exchanges. Makes the process easy for the customer as well as for the store managers. Fantastic support, always ready to help (do these people ever sleep?). The returns solution is a must for any serious ecommerce store owner. Saves tons of time. Highly recommended.

Dog Nation
Australia
2 months using the app
May 2, 2022

i use this app to deal with returns, its simple and very efficient . lets you fully customize the return and exchange portal to allow you to run your store more efficiently

TOTALLY MODEST
United States
About 2 months using the app
April 21, 2022

Love how easy and efficient this app is. And the customer service is one of the best. 10/10 would recommend.

Judith & Charles
Canada
About 2 months using the app
January 11, 2023

Fabulous App and really great immediate support on Live Chat! Would recommend this App to companies who have to manage alot of returns.

Crocs South Africa
South Africa
About 2 months using the app