Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support and user-friendly interface that simplifies the returns and exchanges process. Key features include handling returns from multiple stores, offering flexible options like store credit, and managing customer photo uploads. Merchants appreciate its affordability, inventory and order syncing, and defect handling capabilities. The app's instant responses, instant exchanges, and custom return policies are also praised for retaining sales.

July 15, 2022

This is an amazing option for such an affordable price that lets us manage multiple return and exchange flows. Their team has also been incredibly helpful.

Lunata Beauty
Canada
About 1 month using the app
May 27, 2022

Great onboarding, solid and responsive support. Features and development are very active. Arrived at this one from Return Magic since RM is shutting down. Not only is this a necessary change but it's also an excellent upgrade!

T-H Marine Supplies
United States
About 1 month using the app
March 1, 2021

This is an amazing app for returns. We have been working with it for over a month now, and it reduced our return by more than 15% by making the users accept store credits instead of a return. More than that, it increased returning customers as most of the users accepting store credit buy more than the credit value, and they are happy. We highly recommend it.

Underoutfit
United States
About 1 month using the app
December 1, 2022

If you have more than one warehouse, this app is for you as it can return to multiple locations, which other apps are lacking. The installation is fast and easy, and the team is great.

APRICOAT
United States
About 1 month using the app
Edited May 20, 2022

These guys are relentlessly committed to customer success -- which is prob what matters most in any app/product/partner -- so I gotta recommend them. I installed and self-onboarded and had some issues. The founder got on a call and walked me thru everything. TBH, I walked away thinking, "I gotta talk with my customers more; this guy is what good business looks like." Besides the people, what's gonna make this app a winner in the long run is that it offers customers who want to make returns a LOT of incentives/options to keep the item, donate it, get store credit, etc...so that we don't have to make painful refunds. That's an amazing feature and at a starting price of $10 it makes this app a fantastic choice for any sized store.

LLUME Jewelry
Canada
About 1 month using the app
July 26, 2022

Fantastic interface, functionality, and top quality live screen share support. Very high value for super reasonable cost. Worth every penny.

Higher Hangers® - BioHangers® Space Saving Clothes Hangers
United States
About 1 month using the app
March 24, 2023

ReturnGo has been great for us! We switched from a competitor and our plan with ReturnGo is less expensive with even more features.

Thread®
United States
About 1 month using the app
March 7, 2022

the customer suport is a stand out. highly reccomend this app for anyone looking to enable easy return process for customers.

17 Sundays
Australia
About 1 month using the app
July 27, 2022

Wir haben die App für die Abwicklung unserer Retouren installiert. Anfangs gab es einige Schwierigkeiten mit der Integration in Sendcloud und im speziellen der automatischen Sendung der shipping-labels. Aber der Support war sehr hilfsbereit und engagiert und mittlerweile funktioniert alles super. Sehr übersichtlich, gutes Interface und leicht zu bedienen.

Josea Surfwear
Germany
About 1 month using the app
April 22, 2022

This app not only helps my customers have a positive return/exchange experience, but it takes a lot of the manual work of processing and keeping track of those orders off our plate. This App has almost everything I need and the team at ReturnGO is helpful, reliable and committed to helping merchants have the best experience with their app. I am blow away by the level of customer service they provide and look forward to using this app for a long time to come. THANK YOU!

PedTerra
United States
About 1 month using the app