Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its top-notch customer service, intuitive interface, and efficient returns and exchanges management. They appreciate its customization features, multi-store management from a single portal, and seamless integration with Shopify. Merchants also commend its affordability, reliability, and the positive impact it has on their businesses by simplifying the return process. Unique features like instant exchanges and custom return policies are also praised.

December 2, 2021

Brilliant app, which my client is absolutely thrilled with. Best support ever - took time to explain everything and also advised of upcoming updates. Attentive and thoughtful and extremely helpful. Highly recommended to anyone!

Chambers
New Zealand
22 days using the app
October 28, 2022

Une app qui simplifie la vie, modulable sur les raisons des retours et les conditions par type de demande, pays, produit,etc... Le service client est très réactif

G-Heat®
France
22 days using the app
November 16, 2021

Great comprehensive solution for exchange and return. The customer service is especially great - quick responses, patient and thorough.

Sonderlier
United States
16 days using the app
July 14, 2022

Can't recommend this app enough. Easy to set up as you can arrange a call after installing so they can talk you though the whole process. I had to use the chat for help a few times and they answered immediately and either did it for us or showed me how to do it. If all that wasn't enough to get you to download this app, we asked for an extra feature as we have 2 kinds of returns and they set the whole thing up for us outside of the normal plan we are on. And it only took a couple of days. Was having the type of day where nothing goes right and honestly, this kindness turned my week around. So get this app!

Awoo Pet Essentials
United States
15 days using the app
September 24, 2021

Customer support is so far so good. App exactly what we need it for and they have upgrade or updates from time to time. Chat support is always helpful and replies within a few hours.

Tallmenshoes.com
United States
15 days using the app
February 7, 2023

The Returns Go App makes the process of returns, exchanges and refunds very efficient. The portal is easy to navigate and the customer service is great. I recommend this app to any business that is looking to streamline their returns process.

BLOSSOM BOX
United States
15 days using the app
July 31, 2021

AMAZING COMPANY! CONSTANTLY IMPROVING THEIR ALREADY AWESOME FEATURES! CEO HELPED ME AT MIDNIGHT HIS TIME AND JUMPED ON A ZOOM TO ASSIST ME! WOW!

Kelley Cawley
United States
15 days using the app
February 15, 2022

Awesome app! Helped me a lot to create a smooth refund and return process for me and my customers! Great value!

Arctic Sammy
New Zealand
15 days using the app
June 14, 2022

Well done app! Customer care is very helpful, quick response and so many features. Multiple languages. Recommended.

Nugnes 1920
Italy
14 days using the app
December 29, 2021

Junessa helped me get the app integrated quickly. Amazing how much control you have over the process!

Ballistic Fabrication
United States
13 days using the app