Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support and user-friendly interface that simplifies the returns and exchanges process. Key features include handling returns from multiple stores, offering flexible options like store credit, and managing customer photo uploads. Merchants appreciate its affordability, inventory and order syncing, and defect handling capabilities. The app's instant responses, instant exchanges, and custom return policies are also praised for retaining sales.

June 12, 2023

I recently had the pleasure of using an app that left me thoroughly impressed with its professionalism and outstanding customer support. From start to finish, the experience was seamless and exceeded my expectations in every way. I would like to express my deepest appreciation for Junessa, a member of the customer support team, who went above and beyond to assist me throughout my journey. First and foremost, the app itself showcased a level of professionalism that is rarely seen in today's digital landscape. Its sleek design, intuitive interface, and comprehensive features immediately caught my attention. It was evident that a tremendous amount of thought and effort had been put into creating an exceptional user experience. And thank you a lot again Junessa really appreciated

NORDICMOVEMENT
Sweden
12 months using the app
May 11, 2023

ReturnGo is a specialized tool with very innovative and smart solutions. The system can draw orders numbers from multiple shopify stores in one front end. The whole flow can also be implemented on your website as an embedded solution, so it really feels like a native tool. Also defects can be handled within the tool. Junessa (our star) and Eyal (CEO) have been extremely helpful and kind. They've put a lot of effort into setting everything up and even they even implemented some custom development. Patta got love for ReturnGo.

PATTA
Netherlands
3 months using the app
September 8, 2023

It really does make the returns process smooth with flexible options like store credit. The support to set things up and then deal with issues is outstanding.

Sun Amante
United Kingdom
2 months using the app
May 23, 2023

Easily the most user & budget friendly return app we have used. Their customer support is A+! Highly recommend.

fabrik
Australia
Over 2 years using the app
Edited August 2, 2023

Return Go has really come through for us when it comes to all the support, requirements of a robust platform. We are very impressed, and believe it is a great value for the price. You won't regret giving them a try!!!

Buffalo Jackson Trading Co.
United States
About 1 year using the app
May 9, 2023

ReturnGo is a boutique return tool with a very personal approach. The feature sets are rich and very smart. We were specifically drawn to the tool because it can handle multiple shopify stores in one single return portal. Also the fact that the portal can be embedded and has features like defects within the return process was something we were looking for. Junessa (our hero) and Eyal (CEO) have been extremely helpful during implementation. I would advice any other company to go with ReturnGo.

Patta
Netherlands
3 months using the app
July 6, 2023

This app is incredible. It's saved our business tons of time and effort as it makes returns and exchanges a breeze. It's one of the core apps to keeping our returns process simple and easy.

Murgs
United Kingdom
Over 1 year using the app
June 26, 2023

Can't recommend this app enough! Their customer service team has been amazing (especially Junessa) in helping us get set up and this app has really helped us to provide better levels of service to our customer base! 5 stars

Just Golf Stuff
Canada
2 months using the app
July 25, 2023

Nica and Chris did an amazing job with my tricky request. They came up with a perfect solution which shall help us immensely! Very satisfied.

noho
United States
About 1 year using the app
April 24, 2023

quick and friendly assistance when I needed help updating outgoing email template as well as guidance how to update moving forward

TruDiamonds UK
United Kingdom
8 months using the app